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1.27.3
Australia, Zurich Patch 6, Zurich, Yokohama, Xanadu
Standalone Application
ServiceNow® Workplace Case Management enables workplace services and facilities teams to manage interactions with employees, without relying on any generic tools like email, phone calls and walkups. Standardize the process, interaction and fulfillment of inquires, requests and case transfers across the enterprise. Gain clear visibility into the quantity and types of cases workplace teams are receiving for continuous service improvement.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
With the Workplace Case Management application, any case fulfillment process can be simplified. The application comes with the following key features:
- Enable workplace teams to provide timely help to employees.
- Configure approvals for quick fulfillment of cases raised by employees.
- Provide avenues for employees to interact with workplace service teams.
- Allow workplace teams to route requests to the appropriate team members, contractors , or vendors.
- Enable employees to report any workplace issue using the interactive floor maps.
- New
- Image to Case - Employees can now upload a photo of workplace issues (broken furniture, spills, damaged equipment) via Now Assist Virtual Agent to automatically create a Workplace Case. The system analyzes the image to populate case details and infers the location from the user's workplace profile, making it faster and easier to report workplace issues. This uses the Platform agent called Image Processing Agent.
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.
- In order to print the delivery reports, Document Templates must be installed.
- In order to use Smart Assessments, Smart Assessment Core must be installed.
- If the Field Service Management plug-in is installed, Workplace Cases are automatically integrated with FSM Work Orders.