0
1.28.8
Australia, Zurich Patch 6, Zurich, Yokohama, Xanadu
Standalone Application
ServiceNow® Workplace Case Management enables workplace services and facilities teams to manage interactions with employees, without relying on any generic tools like email, phone calls and walkups. Standardize the process, interaction and fulfillment of inquires, requests and case transfers across the enterprise. Gain clear visibility into the quantity and types of cases workplace teams are receiving for continuous service improvement.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
With the Workplace Case Management application, any case fulfillment process can be simplified. The application comes with the following key features:
- Enable workplace teams to provide timely help to employees.
- Configure approvals for quick fulfillment of cases raised by employees.
- Provide avenues for employees to interact with workplace service teams.
- Allow workplace teams to route requests to the appropriate team members, contractors , or vendors.
- Enable employees to report any workplace issue using the interactive floor maps.
New
No items in this release.
Changed
No items in this release.
Fixed
- JSON payloads sent through case utilities are now correctly formatted, preventing processing errors in downstream integrations.
- Workplace cases now appear correctly on the My Requests page, ensuring employees can track all their submitted requests in one place.
- Access control for Move and Maintenance cases is now consistent with Workplace cases, closing a gap in permission enforcement.
- Lead Time unavailable state now applies reliably in all scenarios, eliminating intermittent failures in availability calculations.
Removed
No items in this release.
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.
- In order to print the delivery reports, Document Templates must be installed.
- In order to use Smart Assessments, Smart Assessment Core must be installed.
- If the Field Service Management plug-in is installed, Workplace Cases are automatically integrated with FSM Work Orders.