Brazil, Australia, Zurich, Yokohama
Standalone Application
Shift planning enables managers and supervisors to configure Workforce Scheduling so agents can sign up for available shifts. Agents can receive notifications when shifts are available for signup, and managers can receive notifications about shift signup activity.
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Configure Workforce Scheduling to support shift planning and shift signup.
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Allow agents to view and sign up for available shifts.
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Notify managers and agents about shift signup availability and activity.
New:
- Added move agents feature from one schedule to other schedule in shift planning as part of the Manager workspace.
Fixed:
- Made minor defect fixes for this release.
Not applicable for this application version.
Needs ITSM/CSM Enterprise license for Workforce Optimization