Ask Milo brings conversational enterprise mobility self-service directly into ServiceNow. Designed as a companion to Sakon Telecom Connect: Mobile, Ask Milo enables employees to order or upgrade devices, replace devices, report devices lost or stolen, check order and request status, view device and service information for upgrades.
Supporting ServiceNow Virtual Agent and Now Assist experiences, Ask Milo combines trusted enterprise mobility data with intelligent workflows to help employees complete everyday mobile tasks without navigating catalogs, forms, or multiple systems.
With Ask Milo, enterprise mobility becomes as simple as a conversation. Just ask Milo.
-
Provides an AI-powered conversational self-service experience for enterprise mobility directly within ServiceNow.
-
Enables employees to order new mobile devices, request upgrades, and initiate device replacements through natural-language conversations.
-
Allows employees to report lost or stolen devices, check order and request status, and access device and service information.
-
Uses trusted Sakon telecom data and automated workflows to help employees complete mobility transactions without navigating multiple systems.
-
Integrates with Sakon Telecom Connect: Mobile and ServiceNow Virtual Agent to deliver a conversational employee experience within existing ServiceNow workflows.
-
Respects ServiceNow user permissions, eligibility rules, and application security controls.
Initial release of Sakon Ask Milo™ for ServiceNow.
-
AI-powered conversational self-service for enterprise mobility.
-
Supports device ordering, upgrades, and lost or stolen device replacements.
-
Enables employees to check order status and access mobility information.
-
Integrates with Sakon Telecom Connect: Mobile and ServiceNow Virtual Agent.
- ServiceNow Virtual Agent (Glide Virtual Agent) must be installed and activated.
- Sakon Telecom Connect: Mobile must be installed, configured, and operational on the ServiceNow instance.