With the Build Agent (Trial) app, your instance will receive 100 free user interactions for 30 days at no additional charge, enabling you to explore the Build Agent features at no cost. If you exceed the limit of free interactions, you can either wait for your free interactions to reset after 30 days or install the paid Build Agent app on your instance to continue using its services.
Build Agent is an autonomous developer AI agent inside ServiceNow Studio and the ServiceNow IDE. It benefits customers by significantly accelerating application development on the ServiceNow platform. Build Agent automates many of the repetitive and time-consuming tasks that developers currently perform manually. This leads to:
1. Increased developer productivity.
2. Reduced development backlogs.
3. Faster time-to-market for new business applications.
4. A potential reduction in overall development costs.
Build Agent can help developers:
1. Create new scoped applications from scratch.
2. Edit existing scoped applications and metadata.
3. Debug code and automatically fix build errors.
4. Create, edit, and run automated tests (ATF).
5. Answer questions about ServiceNow development.
6. Write documentation for applications and code.
- New
- New model support
- Build Agent and Autonomous Engineer support the following models in the October 2026 release:
- Google Gemini 3.7 Flash
- Build Agent and Autonomous Engineer support the following models in the October 2026 release:
- Additional metadata support
- The following metadata are now supported in Build Agent and Autonomous Engineer:
- Assessments
- Database views
- Sys wizard answers
- The following metadata are now supported in Build Agent and Autonomous Engineer:
- Support for SPP
- Build Agent and Autonomous Engineer now support regulated markets through the ServiceNow Protected Platform for Australia, the EU, and Singapore, a cloud offering that stores and processes all customer data in-country on Microsoft Azure infrastructure.
- Expanded support for Playbooks
- Build Agent and Autonomous Engineer now include the following updates to Playbook support:
- Public playbooks
- Variants
- Go back to activity definition
- Golden path configuration
- Using Automation plan pills
- Image attachment support for Image to playbook generation
- Configure golden path settings and define the ideal path through decision nodes
- Build Agent and Autonomous Engineer now include the following updates to Playbook support:
- New model support
- Changed
- Larger input box for extended prompts
- The input field for Build Agent and Autonomous Engineer prompts and instructions now expands to accommodate longer text entries.
- Larger input box for extended prompts
ServiceNow IDE or ServiceNow Studio