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2.11.5
Australia, Zurich Patch 7, Zurich, Yokohama, Xanadu
Standalone Application
Implement the new Information Request Playbook to automate requests for public records, guide government workers to fulfill public records requests quickly and consistently, and streamline the process for constituents to request public records and track the status of their requests.
- Ready-to-deploy packaged playbook, purpose-built to digitize and automate requests for public records.
- Streamlined guidance for government workers to fulfill requests for information quickly and consistently, and the ability to monitor the progress of middle office teams.
- Empower constituents to digitally request information from any government agency and track the status, even outside business hours – anytime, anywhere, and through any channel.
Fixed:
- The Public Sector Digital Services apps appear correctly after performing a GenAI setup in Zurich Patch 7 release. (PRB2005659)
- Submitting an Information Request case through the portal no longer returns "Request not found", and the agent remains responsive and completes the "Send for Requestor Approval" activity. (PRB1963312)
- Required plugins and products
- Public Sector Digital Services Core (com.sn_public_sector_digital_services_core)