0
2.1.0
Australia Patch 4, Australia Patch 3, Australia Patch 1
Generative AI
The HRSD Foundation plug-in acts as a digital identifier, specifically designed to represent and validate the customer's licensing tier.
HRSD Foundation is the licensing tier that entitles users to features of HRSD, including Case Management, Knowledge, Agent experience, Search and analytics, and natively provides access to OOB AI features to drive issue resolution.
The Foundation SKU bundle includes the following AI functionality:
- Case and Knowledge
- Talent
- OOB Now Assist fulfiller skills
- Case Resolution agent
- Search
Changed
- Plugin and content bundling has been updated for licensing.
Requires platform version Australia Patch 1.