0
7.0.5
Australia Patch 1, Australia, Zurich Patch 8, Zurich Patch 7, Zurich Patch 4, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 6, Yokohama Patch 3, Xanadu Patch 10, Xanadu Patch 9
Standalone Application
The External Content Connectors application helps organizations bring external data repositories into AI Search, offering a seamless and secure way to unify content across systems. With support for ServiceNow documentation and external platforms like Atlassian Confluence Cloud, Microsoft SharePoint Online and more, users can access both internal and external data in one cohesive search experience.
A dedicated, user-friendly UI makes it easy for administrators to manage the entire process—from configuring connections and setting up crawls to monitoring performance and reviewing results. Flexible options allow you to define crawl schedules, refine content inclusion and exclusion rules, and map user permissions effortlessly, ensuring only authorized access to data.
By centralizing content from multiple sources and integrating it with AI Search, External Content Connectors improves productivity, enhances search accuracy, and makes it simpler for organizations to access the information they need.
- User-friendly configuration: Manage connections, crawls, and performance analytics with an intuitive end-to-end UI.
- Unified search: Seamlessly connect AI Search with external repositories in this release, Google Drive, Jira Cloud, Microsoft Teams, Slack, ServiceNow Product Docs, WebCrawler - Predefined Sources (public documentation sites).
- Robust security: Retain original user and group permissions from external source systems to ensure secure access to content.
- Customizable crawls: Define inclusion/exclusion rules and schedules to tailor crawls to your organization’s needs.
- Performance insights: Monitor crawl performance, review user mappings, and access detailed reports for optimization.
- Scalable indexing: Crawl and index up to 10 million documents per connector, with options to increase limits.
- New
- Added predefined web sources for
servicenow.com,developer.servicenow.com,community.servicenow.com,support.servicenow.com,horizon.servicenow.com, and Copilot - Webcrawler now supports extraction of all results from the ServiceNow developer blog
- Added
user.countrycrawl filter option for the Microsoft SharePoint Online connector - Added support for multiple ServiceNow Product Docs connector instances
- Suppress quota consumption for ServiceNow instance and ServiceNow product documentation connector transactions
- Added label tag to schema for Google Drive connector
- Added predefined web sources for
- Changed
- Improved admin experience with more responsive UI
- Improved timeout handling for Webcrawler on long running webcrawls
- Consistent user discovery count enforced across all external content connectors
- Fixed
- Connectors loading very slowly due to recrawl required state processing
- Microsoft SharePoint Online user mappings failing to run; crawl failing with multiple errors
- OutOfMemory exceptions when crawling Microsoft SharePoint Online lists
- Table link in crawl report details view not filtering the target table correctly
- Crawl history for start points scan not showing the number of start points discovered
- External Content for AI Search plugin (com.glide.ais.external_content)
- xcc_admin role for setup and maintenance
- Family compatibility is ZP8+, AP1+
External Content Connectors requires ONE of the following SKUs:
- Workflow Data Fabric Starter V4
- Workflow Data Fabric Standard V5
- Workflow Data Fabric Professional V4
- Integration Hub Starter V4.
Documents ingested via External Content Connectors will consume Integration Hub Transactions, where 1 document consumes 1 transaction / 1 credit.