GlobalLink for ServiceNow drives business performance by unifying localization, multilingual content management, and automation in one scalable platform, empowering users with a scalable solution to manage multilingual content without disrupting existing systems. Expanding into new global markets presents a significant growth opportunity for many organizations, but the process of entering and succeeding in new markets can be daunting and time-consuming, particularly when content lives in different places or is managed by different teams. Organizations with global aspirations need a reliable and efficient translation management system to reach customers and audiences abroad.
For more than three decades, GlobalLink and TransPerfect have helped the world’s leading organizations simplify the process of creating, managing, and deploying global content. Using AI, we continue to innovate our technology to meet the growing business needs of our clients. Today, over 90% of clients achieve ROI in less than 12 months, and the average GlobalLink client realizes over 50% savings in cost, timeline, and translation management.
Reach out to us at servicenow@transperfect.com to book a demo with our team of experts.
GlobalLink features:
+ Trusted Worldwide: Used by 6,000+ global enterprises
+ Resource Flexibility: Choose the right combination of in-house teams and external vendors, with 40,000+ partners worldwide
+ Custom Workflows: Build intelligent processes to fit your business needs, combining AI with human-in-the-loop oversight
+ Built to Connect: Integrates with 100+ platforms for unified global content operations
+ Measurable Results: Achieve up to 50% cost savings and reduce time to market by more than 70% with centralized localization and workflow automation
GlobalLink for ServiceNow features:
+Regional language and dialect translation of user-entered data on ServiceNow Knowledge Articles, Article Templates, Knowledge Keywords, Knowledge Blocks, and text-based attachments (doc, docx, txt, rtf, and more)
+Translation of Service Portal items, Messages, Choices, Field Labels, SP Instances, SP Instance menu, SP rectangle menu item, Instance with Links, Portal Announcements, Catalog Items, Variables, Variables Sets, Question choices, Categories, Portal Content, Portal Content Mobile, Taxonomy and Topics, Topic Categories, Topic, Topic Details, Guided Tour, Module, Translated Name / Field, Translated Text, KB categories, HR Templates, HR Services, Quick Links, Block Content, To-do Content with or without Block Content, Document Template Block Content, News Content, Web Application, Activity Set.
+Translation of Surveys, Assessment metric Types, Assessment Metrics, Assessment Metric Definitions, Metric Category, Search Sources
+Translation of Notifications, Email templates
+Translation of Agent Chat (for Xanadu, Yokohama, and Zurich) Content with GlobalLink Machine Translation REST API(s)
+Translation of Task Extended records (Cases and Incidents) with GlobalLink's cloud-based WebJS solution
- Simplify Language Configuration.
- Add Support for Translation of Assessment Metric Categories
- Add Support for Translation of Assessment Metric Definitions
- Add Support for Translation of Coaching Assessment
- Add Support for Translation of Web Applications
- Add Support for Translation of Activity Sets
- Add Support for Translation of Search Sources
- Add Support for Translation of Navigation Tabs
- Add Support for Translation of Walk-up Location Queues
- Add Support for Translation of Walk-up Reasons for Visit
- Add Support for Translation of additional HR Cases
- Bug Fixes
I18n Localization Framework and desired language packs
ITSM - Incident, Problem, Change, Request as well as
Knowledge Management depending on translation requirements.