Delligo is the only native Delegation of Authority (DOA) management application on the ServiceNow Store.
Every organisation needs to answer three questions: who can decide what, are they actually deciding it, and can you prove it later. Almost every organisation has a DOA policy meant to answer these, but few can enforce it or prove it.
According to EY and the Society for Corporate Governance, 95% still store DOA as a static document, only 14% manage it through a dedicated IT system, and 59% review it less than semi-annually, if at all. Disconnected from the HR, ERP, and procurement systems where decisions actually happen, authority falls out of date the moment someone joins, moves, or leaves.
The result: delayed decisions, unnecessary escalations, excessive manual effort across maintenance, compliance and audit, and increased risk of unauthorised decisions. Felt most by Finance, Risk and Compliance, Legal, and Internal Audit, the teams accountable for the policy, and for proving it was followed.
Regulation has raised the stakes. UK Corporate Governance Code Provision 29 now requires a board declaration on internal controls, and SM&CR holds senior managers personally accountable for how they delegate. Organisations are changing faster than manual processes can track. And ServiceNow is now the platform most regulated enterprises already run, making a native fix possible without a new vendor or system to maintain.
Delligo turns DOA into a live, operational system. Assign authority by role, kept current automatically as people join, move, or leave, or delegate it directly, individual to individual, for cover and temporary needs. Enforce it as the single source of truth, keeping every connected system in sync. Prove it, with a full, timestamped record available instantly, no manual reconstruction.
Why Choose Delligo?
Only Native DOA App on the ServiceNow Store - Purpose-built for Delegation of Authority. No GRC dependency, no new platform to introduce.
Built for Regulated Enterprises - Supports the personal accountability senior managers carry under SM&CR, and the board-level control declarations required under Provision 29.
Enforce and Prove, Not Just Document - Real-time enforcement and a complete audit trail, so you can answer who held authority, and when, without manual reconstruction.
Fits Your Structure - Configured to match your organisation's entities, hierarchies, and reporting lines, however complex.
No New Platform - Built on the platform you already run, nothing new for IT to onboard.
Fast, Low-Risk Deployment - No-code configuration gets this live quickly, with minimal reliance on your ServiceNow platform team.
Built on Real Delivery Experience - Head Ahead led the delivery of a highly customised DOA solution for a FTSE 100 organisation, direct experience of the problem this application was built to solve.
Enforce - Delligo becomes the single source of truth for authority, with enterprise systems validated against it in real time or checked on demand, so no system ever acts on stale or conflicting information.
Visibility - Reports and dashboards give governance, risk, and audit teams oversight of authority allocation, changes, and trends across the organisation.
Configurable - Fits your organisation's structure, currencies, and authority types without custom development.
Self-Service - Users manage and search their own and organisation-wide authority records directly, against that same single source of truth.
-Job Role based delegations to automate Joiners, Movers and Leavers (JML) process
-Visual delegation chain
No dependencies on other modules.