Use DigiCert® Trust Lifecycle Manager with full integration into ServiceNow to control your certificates’ ecosystem.
DigiCert Trust Lifecycle Manager leverages ServiceNow’s workflow strengths to provide clean and efficient certificate lifecycle management paths for you and your teams.
With DigiCert Trust Lifecycle Manager, you import existing certificate profiles from your DigiCert ONE account. You then use the profiles to build requests for the certificates that you need. Currently DigiCert Trust Lifecycle Manager works with private certificates and public CertCentral certificates.
DigiCert introduces ServiceNow integration with DigiCert Trust Lifecycle Manager
DigiCert Trust Lifecycle Manager is a digital trust solution for CA-agnostic certificate management and PKI services. Trust Lifecycle Manager is now available as a ServiceNow app that gives you the ability to enroll and manage certificates from your ServiceNow environment using its approval workflows. With DigiCert Trust Lifecycle Manager, companies can:
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Centralize visibility and control over your certificate landscape with simple design and a new Dashboard
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Reduce risk of business disruption from certificate expiration or human error
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Streamline operations with automation and configurable workflows, and
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Increases agility for fast remediation or adaptation to changes in cybersecurity standards.
How it Works
A ServiceNow admin connects through their organization’s DigiCert Trust Lifecycle Manager account to configure certificate profiles. After configuring the profiles, the admin assigns role-based access controls.
ServiceNow users, with appropriate roles, can initiate typical certificate actions and be confident that it has been routed through the designated approval workflows. Once requests are approved, DigiCert Trust Lifecycle Manager issues the certificate for pickup in the ServiceNow environment.
Frequently asked questions
Q: How does DigiCert Trust Lifecycle Manager connect to ServiceNow?
A: Currently we support API key based integration. The API key allows the ServiceNow app to integrate and enroll certificates from their provisioned account.
Q: Can you see all the orders within Trust Life Cycle Manager?
A: By design, users can see their requests and certificates within ServiceNow.
Q: What type of private certificates can you enroll?
A: For private user and server certificates, it supports:
- CSR-based enrollment
- DigiCert Trust Assistant-based enrolment with manual approval
- CertCentral-based enrollment
Q: What type of public server certificates can you enroll?
A: For public server certificates, it supports CertCentral-based enrollment.
Q: What aspects of the certificate’s lifecycle are covered?
A: You can enroll, renew, reissue, customize, and revoke certificates.
Q: Will a DigiCert ONE administrator need to configure the certificate profiles?
A: Yes. Profiles are configured in DigiCert ONE, but used in ServiceNow.
Release 1.9.0
We're pleased to announce the release of version 1.9.0 of the DigiCert Trust Lifecycle Manager application for ServiceNow. This release enriches certificate data within the CMDB, expands certificate template support, and delivers a series of quality improvements that streamline certificate management across your organization.
What's New
- Support for ServiceNow Australia release
- The Trust Lifecycle Manager ServiceNow app now supports the ServiceNow Australia release.
- Customers running Australia can deploy and use the app for certificate lifecycle operations with full compatibility.
- Enhanced Certificate Data in the CMDB
- Certificate records now include the common name and certificate fingerprint alongside existing attributes.
- Improves traceability, simplifies auditing, and provides deeper visibility into your certificate inventory directly within ServiceNow.
- Expanded Certificate Template Support
- Added support for two new enrolment templates, both fully validated and quality-assured:
- GlobalSign Public CA Server Certificate
- Sectigo Public CA Server Certificate
- Certificates Delivered as Email Attachments
- The "Certificate Ready" notification now delivers the issued certificate as a downloadable attachment.
- Recipients can retrieve their certificates directly from the email—quickly and without an additional authentication prompt.
Improvements & Fixes
- Resolved: Subject OU Field Error
- Addressed a JavaScript error that occurred when a certificate's subject contained multiple Organizational Units.
- Organizational Unit values are now consistently formatted before being saved, ensuring a seamless certificate import experience.
- Resolved: User Role Handling
- Corrected a user-role-related issue.
- Refreshed the bundled application assets for improved reliability.
- You need a DigiCert ONE account and access to DigiCert ONE Trust Lifecycle Manager.
This application is integrated with DigiCert ONE APIs.