Many organizations struggle to maintain an effective Configuration Management Database (CMDB). Common challenges include multiple data sources, large volumes of data with limited actionable information, and stale or duplicate records. As a result, CMDB maintenance often becomes an afterthought, leading to inaccurate and unreliable configuration data.
To address these challenges, TeamViewer DEX has designed a federated Configuration Management System that stores only essential device information in standard CMDB tables. Instead of populating the CMDB with large amounts of operational data, the federated architecture retrieves related endpoint information—such as installed software, running processes, and other device details—in real time, only when it is required.
The core philosophy of this approach is simple: create an information system rather than a data repository. By maintaining a lean CMDB and providing real-time access to contextual endpoint data, organizations gain accurate, relevant, and actionable information without the overhead of managing excessive data.
To enable this capability, the TeamViewer DEX Platform is integrated with ServiceNow to populate selected CMDB tables with key device information while leveraging the TeamViewer DEX platform to provide on-demand access to additional endpoint insights.
- Populate key attributes in CMDB from TeamViewer DEX platform API (serial number, macaddress, FQDN etc)
- Enrich device data with a persistent database
- Supercharge your Software Asset management investments with Normalized VTVE
- Precise visibility on uninstalled software
- Integrity of CMDB maintained through standard identification/reconciliation rules.
- Gather additional attributes in real time(IP address, Operating System, Domain etc.)
- TeamViewer DEX related lists - Push button to retrieve data directly from device (Running processes, installed software etc.)
- 1E Information Service - Query your entire Organization's devices all at once and save response in custom table.
- Works seamlessly in tandem with ServiceNow Discovery and SCCM integration.
- Calculated device to user mapping
- Supports both Basic authentication and Modern authentication(Oauth2.0)
- Updated businesss application name as 'SGC for 1E'
- Receives data from 1E platform through kafka integration
- Populates software usage information in samp_sw_usage table
- Supports windows server device types and populates data in Windows Server table
- Supports common connection framework in yokohama release
This minor release of Service Graph Connector for TeamViewer DEX v4.0.33 contains -
- Map ‘Primary user’ field to ‘assigned to’ field in software install table
- Support for Software usage in samp_sw_usage table
- Populate Last Used Date mapping in software install table
TeamViewer DEX Core 4.0.31
System import set 1.0.0
Integration Commons for CMDB (sn_cmdb_int_util) store application
ITOM Licensing (com.snc.itom.license) plugin
ITOM Discovery License (com.snc.itom.discovery.license) plugin
Data stream Action (com.glide.hub.action_type.datastream) plugin
SAM Pro plugin (Optional)
TeamViewer DEX platform 9.1/24.12+