0
2.12.3
Australia, Zurich, Yokohama, Xanadu
Standalone Application
ServiceNow® Planned Work Management helps organizations manage planned activities—such as maintenance, inspections, and audits—through recurring schedules at regular intervals. Built on the Planned Maintenance application, it introduces the following enhancements:
- Create flexible schedules and templates for planned work orders.
- Develop maintenance plans that support multiple assets at a single location.
- Automatically adjust future work orders when exceptions occur, such as late completion or cancellation.
- Forecast planned work orders to improve resource allocation and parts planning.
- Access maintenance cycle history for any asset or inventory item.
- Flexible schedules
- Forecasting of work orders
- Dynamic work order and work order task templates
Fixed:
Added work notes logging for key user‑initiated actions to improve operational transparency.
Improved Schedule Occurrence generation to ensure subsequent occurrences are created correctly when conditions are applied to a Planned Work Schedule Template.
- Required plugins
- Planned Maintenance
- Field Service Management
- Template Management for Field Service