Brazil, Australia, Zurich, Yokohama
Standalone Application
The ServiceNow® Care Team Operations for Biomed application is built on the Healthcare Operations Core application and contains case types, record producers, and flows designed to enable care teams to report medical device and other biomed related issues. For organizations that own Clinical Device Management or Field Service Management, the out of the box flows synchronizes data between the case and work order, allowing biomed technicians to work with work orders to fulfill their care teams corrective maintenance requests.
- Healthcare biomed case type
- Extends from the healthcare operation case type to support care team corrective maintenance requests for your organization’s biomed department.
- Care Team Portal biomed requests
- Request support from your organization’s biomed department with preconfigured record producers.
- Healthcare biomed case and work order synchronization
- Care Team Operations for Biomed links biomed cases and work orders. For customers with Clinical Device Management, care teams will gain visibility into all biomed cases reported by their team while also providing biomed support teams with the ability to fulfill cases as work orders and work order tasks all without having to update the case itself.
- Changed
- Case action visibility: The Close Case and Cancel actions on biomed cases now appear only to users with write access. Before this fix, users with read-only access could see them.
Not applicable for this application version.
The Care Team Operations for Biomed application is dependent on the Healthcare Operations Core application.
Permissions and roles: Role required to install the application: Administrator (admin)