0
3.17.1
Australia, Zurich, Yokohama Patch 4
Standalone Application
The ITOM Agent Client Collector Monitoring solution provides the ability to monitor your CIs. This application comes with pre-defined monitoring checks and policies that are applied on the agent. The solution is extendable, allowing you to define new checks and monitoring policies.
The ServiceNow® Agent Client Collector (ACC) application offers centralized agent management, allowing you to:
- Monitor service availability and ensure that your infrastructure and applications are running smoothly with minimal server resource consumption.
- Replace manual processes with flexible, centrally administered monitoring policies.
- Simplify operations through streamlined events and metrics processing.
- Detect anomalies and generate anomaly alerts.
- Meet strict security requirements by ensuring data encryption and secure communication over encrypted links.
- Eliminate redundant CI discovery and inconsistencies caused by multiple CI records, reducing dependency on third-party monitoring solutions.
- Collect performance metrics from hosts into the ServiceNow instance, providing a comprehensive view of affected CIs and their directly related components, enabling root cause analysis and improving MTTR (Mean Time to Resolution).
The ACC is available as a complete monitoring solution and integrates seamlessly with existing monitoring tools.
- New
- Changed
- Fixed
- PRB1993711 - Optimize/reduce frequency of the most CPU-intensive default Windows checks (disk/memory/network metrics) in upcoming releases.
- PRB1997688 - Missing alerts due to additional validation for configured mounts as this blocks the check from running correctly.
- PRB2003064 - Incorrect threshold evaluation logic in Windows disk check commands
- PRB2005566 - Disk check fails on the VM where non-fixed drives exist
- Removed
Agent Client Collector Monitoring requires the following plugins:
- Event Management (installed automatically)
- Metricbase: Request Metricbase (Clotho DB) via HI, as described in KB0816088