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3.18.2
Australia, Zurich, Yokohama Patch 4
Standalone Application
The ITOM Agent Client Collector Monitoring solution provides the ability to monitor your CIs. This application comes with pre-defined monitoring checks and policies that are applied on the agent. The solution is extendable, allowing you to define new checks and monitoring policies.
The ServiceNow® Agent Client Collector (ACC) application offers centralized agent management, allowing you to:
- Monitor service availability and ensure that your infrastructure and applications are running smoothly with minimal server resource consumption.
- Replace manual processes with flexible, centrally administered monitoring policies.
- Simplify operations through streamlined events and metrics processing.
- Detect anomalies and generate anomaly alerts.
- Meet strict security requirements by ensuring data encryption and secure communication over encrypted links.
- Eliminate redundant CI discovery and inconsistencies caused by multiple CI records, reducing dependency on third-party monitoring solutions.
- Collect performance metrics from hosts into the ServiceNow instance, providing a comprehensive view of affected CIs and their directly related components, enabling root cause analysis and improving MTTR (Mean Time to Resolution).
The ACC is available as a complete monitoring solution and integrates seamlessly with existing monitoring tools.
- New
- Query ACLs are now maintained directly in the product code. Customers benefit from consistent ACL management, reduced reliance on manual write audits, and improved upgrade stability. ACL changes have been tested and verified to work correctly on both zbooted and upgraded instances.
- Changed
- Fixed
- PRB1977071 - Metrics filters for Linux Server and Windows Server dashboards now apply correctly. The issue where "Metrics by selected OS filter" and "Metrics by selected CI filter" were not applied to all metrics has been resolved.
- PRB2027045 - The system network metrics check for Windows hosts with virtual adapters (Npcap Loopback Adapter) now passes. The check no longer fails when hardware-level performance counters are unsupported by the adapter.
Agent Client Collector Monitoring requires the following plugins:
- Event Management (installed automatically)
- Metricbase: Request Metricbase (Clotho DB) via HI, as described in KB0816088