The ServiceNow® Agent Client Collector (ACC) can be installed on infrastructure components, such as servers and endpoints. It executes commands on the host machines and sends output data to the ServiceNow instance. The ACC is a single software agent for ServiceNow and enables the following use cases:
- Visibility and Monitoring
- Hardware and Software Asset Management
- IT Service Management
Managing the Agent Client Collector with a ServiceNow instance is part of the Agent Client Collector Framework application.
The ACC application provides centralized agent management. ACC Framework is the foundation for applications that run on it. It is suitable for on-premises servers, VMs, and cloud instances (AWS, Azure, GCP), as well as end-user desktops and laptops.
Supported Operating Systems on x86_64 architecture for this version:
- Linux
- Red Hat Enterprise Linux and Rocky Linux, Oracle Linux - OL 7, 8, 9
- CentOS 7, CentOS Stream 8 and 9
- SLES 12, 15
- Ubuntu 18.04, 20.04, 22.04 LTS and 24.04 LTS
- Debian 9, 10 and 11
- Amazon Linux 2, Amazon Linux 2023
- Microsoft Windows
- Windows Server 2012, 2012r2, 2016, 2019, 2022, 2025
- Windows 10 Enterprise Edition
- Windows 11 Professional and Enterprise
- MacOS (x86_64 only)
- 10.15 - Catalina
- 11 - Big Sur
- 12 - Monterey
- 13 - Ventura
- 14 - Sonoma
- 15 - Sequoia
- 26 - Tahoe
Supported Operating Systems on ARM64 architecture for this version:
- MacOS
- 12 - Monterey
- 13 - Ventura
- 14 - Sonoma
- 15 - Sequoia
- 26 - Tahoe
Note: ACC-M and ACC-L are supported only on server operating systems. ACC-F does not support Virtual Desktop Infrastructure (VDI) environments.
New:
- Added support for database view in policy monitor filter for VDI.
- Filter undesirable processes on the agent to prevent excessive running process records on the instance.
Fixed:
- Fixed all tables with preserver and exclusion records; these are now part of the default system profile.
Note:
6.2.0 will only have the ACC-F scoped app release with no new installers. It is compatible with the 6.1.0 installers.
- MID Server or ITOM Cloud Services (ICS) for sending data to the ServiceNow instance
- Configuration Management for Scoped Apps (CMDB)
3.1.0+ Plugin Signing:
- Currently, all Agent plugins are signed using the new ServiceNow certificate.
- For the agent plugins to be validated and synced to the agent host, the following requirements need to be met:
- Instance and MID Server: SanDiego+
- Agent installed on host: 2.7.0+
IPv6 Support:
- The agent can run on dual-stack (IPv4 + IPv6) or on IPv6-only systems.
- Use sn_agent.ci_prefers_ip_version to force IPv4 or IPv6 address for single attributes on dual-stack environments.
Other:
- CI Name coming from computername versus DNS hostname on Windows, using the following properties:
- glide.discovery.hostname.wmi_trusted
- glide.discovery.hostname.case
- If you manually added a custom Discovery Source, you may need to add the Agent Client Collector (and ACC-Visibility Content) sources manually.
- Ability to choose the type of required serial number [BIOS, Baseboard and others] to the computer CI serial_number attribute via the sys property sn_agent.ci_serial_number.pref_order.
- Selective Self-Upgrade: Not supported yet for CentOS Stream and macOS.
Agent Configuration File options: https://www.servicenow.com/docs/bundle/zurich-it-operations-management/page/product/agent-client-collector/reference/acc-yml-options.html
For reference, msiexec parameters:
- ACC_MID=string
- ACC_API_KEY=string
- ACC_ALLOW_LIST=True|False
- START_SERVICE=True|False
- LOCALUSERNAME=SYSTEM|LOCALSERVICE|domain\gMSA$|string
- LOCALUSERPASSWORD=string
- ISDOMAIN=0|1
- DOMAIN=string
- PASSWORD_NEVER_EXPIRES=True|False
See https://www.servicenow.com/docs/bundle/zurich-it-operations-management/page/product/agent-client-collector/task/acc-windows-install-silent.html for more details.