Brazil Patch 1, Brazil, Australia Patch 7, Australia Patch 6, Australia Patch 5, Australia Patch 4, Australia Patch 3, Australia Patch 1
Generative AI
Third‑party Risk Management Advanced is an AI‑enabled offering that delivers generative AI capabilities for assessment review and issue management. It helps third‑party risk managers and assessors review third‑party risk information efficiently by reducing manual analysis and improving review consistency. With Third‑party Risk Management Advanced, users can leverage generative AI to summarize third‑party risk issues and identify potential issues during an assessment review. These capabilities help to make informed and consistent decisions related to risk while working with third‑party risk records.
- Issue summarization: Uses generative AI to generate a concise summary of a third‑party risk issue record, helping reviewers quickly understand issue context and related information without reviewing the full record.
- Issue recommendation: Uses generative AI during the assessment response review process to analyze assessment questions and responses and recommend potential issues for reviewer consideration.
- Changed
- Updated AI model configuration to support Gemma 4 26B A4B for issue recommendation and summarization skills
- Updated skill configuration prompts for TPRM issue summarization with Now LLM Generic model
- Updated AI asset subscription records to support Mixed AI Native SKU licensing
Not applicable for this application version.
- The following plugins must be installed and active:
- Third-party Risk Due Diligence
- ServiceNow Otto for Third-party Risk Management
- ServiceNow Otto for Platform Advanced