0
9.0.6
Australia Patch 4, Australia Patch 1, Australia, Zurich Patch 11, Zurich Patch 3, Zurich, Yokohama Patch 8, Yokohama Patch 6, Yokohama, Xanadu Patch 4, Xanadu Patch 2
Standalone Application
ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximize the power of the AI Platform for business transformation. Impact provides customers with the support and expertise they need to get to value fast. Add the app to your instance today.
- Product adoption roadmap: Visualize your ServiceNow product capabilities in one place, and build an adoption roadmap aligned to your business needs
- Value dashboards: Measure the business outcomes and business value achieved across your ServiceNow journey
- AI-powered recommendations: Accelerate adoption and time to value with tailored recommendations for content, training, Accelerators, and more
- Accelerator catalog: Suite of fixed-scope engagements designed to help you quickly achieve a specific outcome
- Platform health: Platform Health demonstrates how well you're aligned with ServiceNow's technical best practices, provides improvement recommendations, and helps you monitor the overall health of your instance
What's New Starting July 9th
- Enabling customers on the Impact Guided package to independently access and complete on-demand Accelerators (specifically the Staffing & Roles Review and the AI Governance Maturity Assessment) without needing to schedule an expert-led squad engagement. With the June release, on-demand Accelerators were surfaced to non-Guided customers. The July release closes the gap by updating the Impact Store Application and Impact Delivery Instance catalog UIs, backend fetch/filter logic, and modal flows so Guided customers can discover, initiate, and complete these Accelerators at their own pace, producing structured downloadable outputs.
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Other Requirements:Ensure that you are on the latest version of Licensing Engine Plugin for your release. The Impact Store Application relies on the latest version of the Licensing Engine Plugin to get the Impact entitlements into the instance. Not being on the latest version of the Licensing Engine Plugin may cause issues in obtaining the licensing entitlements.