The ServiceNow® Admin Center application provides a central hub for platform owners and administrators to easily access platform capabilities, discover new applications, and get actionable insights.
Admin Center features a default shared admin dashboard that can be edited and viewed by users with the "admin" role.
In addition, Admin Center features Adoption Blueprints, which provide a centralized view of applications included in your license and how you can use them to achieve measurable IT business outcomes.
- Default landing dashboard for users with the "admin" role
- Adoption Blueprints
- Discoverability of entitled applications that are best suited for a given blueprint outcome
- Suggested ideal order of implementation for recommended and optional applications
New Feature: Get Started with Your Products
We've introduced a new "Get Started with Your Products" section on Admin Center and Admin Home to simplify onboarding, kick off the installation of apps and plugins and the configuration process, thereby reducing time to first use.
What's New
Two product tiles are now available:
- AI Native ITSM
- CBS
Each tile includes a "Set Up" button to start the implementation journey.
Installation and Configuration Experience
- Clicking "Set Up" from either tile takes the user to the main Install page, where they can:
- Install AI Native ITSM or CBS products via a deep link to App Manager
- Trigger installation of apps and plugins for the selected product
- View a progress bar showing real-time percentage completion for app and plugin installs
- Once app and plugin installation completes successfully:
- Users click "Apply Default Configurations" to initiate the next step. This triggers the creation of update sets and applies default configurations for the product.
- After default configurations are applied, a "Go to Configuration" button appears.
- Clicking "Go to Configuration" opens the Configuration page in a new tab, where users can complete additional setup steps and customize configurations to fit their environment.
Key Benefits
- Reduces time to first use: By automating app/plugin installation and applying default configurations immediately after install, admins can move from product selection to functional setup in minutes instead of hours.
- Increases adoption: A guided, intuitive experience lowers complexity and ensures admins can quickly configure and personalize products. Clear progress indicators and direct navigation reduce friction, making it easier for teams to start using AI Native ITSM and CBS capabilities right away.
- Minimizes manual effort: Automated installation and configuration eliminate repetitive steps, freeing admins to focus on other important tasks related to implementation.
Admin Center & Install Experience
The new Admin Center experience is available to select customers on sub-production instances, prioritizing new admins. A new "Get Started with Your Products section in Admin Center simplifies installation and configuration and kicks off the end to end Implementation Agent flow.
Admins can install AI Native ITSM or CBS via App Manager and monitor progress in real time. After installation, clicking Apply Default Configurations triggers update sets and applies default configurations. Once complete, a Go to Configuration button guides users to finish setup and customize their environment.
This streamlined process reduces time to first use and automates installation and configuration. Direct navigation enables quick personalization, accelerating adoption and minimizing manual effort.
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