The ServiceNow® Admin Center application provides a central hub for platform owners and administrators to easily access platform capabilities, discover new applications, and get actionable insights.
Admin Center features a default shared admin dashboard that can be edited and viewed by users with the "admin" role.
In addition, Admin Center features Adoption Blueprints, which provide a centralized view of applications included in your license and how you can use them to achieve measurable IT business outcomes.
- Default landing dashboard for users with the "admin" role
- Adoption Blueprints
- Discoverability of entitled applications that are best suited for a given blueprint outcome
- Suggested ideal order of implementation for recommended and optional applications
Key Features:
1. "Manage Your Products"
We've introduced a new "Manage Your Products" section on Admin Center and Admin Home to simplify onboarding and provide a centralized, guided entry point for ServiceNow administrators that surfaces entitled products, entry into product hubs and installation actions, and implementation guidance in a single, unified experience. It replaces fragmented starting points across the platform by providing admins with clear “where do I start” context, enabling them to discover, install, and configure products through a consistent workflow. Admin Home serves as the foundation for product onboarding, autoinstallation, and post-install configuration via Product Hubs, reducing complexity and accelerating time to value for customers.
Four product tiles are now available:
- AI-Native IT Svc Desk (fka CoreIT)
- Core Business Suite Foundation
- IT Operations Management
- Now Assist Admin
Each tile includes a "View product overview" button to start the implementation journey from Product Hubs.
Key Benefits
- Provides a single starting point for all admin onboarding and implementation activities
- Improves product discoverability based on customer entitlements
- Reduces cognitive load by guiding admins through install and setup flows
- Accelerates time to value by minimizing manual navigation and guesswork
- Establishes a scalable foundation for future guided, agentic implementation experiences
The ServiceNow Admin Center now supports a granular admin role that allows platform owners to delegate Admin Center responsibilities without granting full system administrator access. This enhancement enables organizations to provide limited, purpose‑built administrative access to Admin Center capabilities such as Admin Home, Adoption Blueprints, and Configuration Hub—while preserving existing security boundaries and role hierarchies. The granular Admin Center role is designed to reduce over‑privileged access, improve governance, and support safer delegation of administrative tasks.
Supported Admin Center Modules
- Users assigned the Admin Center granular role can access:
- These modules allow users to manage platform setup, monitor adoption, and drive configuration workflows without broader system privileges.
Role Behavior & Access Model
Users assigned the Admin Center granular role can access:
- Admin Home
- Adoption Blueprints
- Configuration Hub
These modules allow users to manage platform setup, monitor adoption, and drive configuration workflows without broader system privileges.
Key Benefits
Improved Security Posture
- Reduces reliance on the high‑privilege admin role for routine Admin Center tasks
- Minimizes risk of over‑privileged access and privilege creep
Safer Delegation
- Enables customers to delegate Admin Center ownership to non‑admin users
- Supports least‑privilege access models aligned with security best practices
No Disruption to Existing Admins
- Existing admin users experience no change in access or behavior
- Fully backward compatible with current deployments
1. "Manage Your Products"
We've introduced a new "Manage Your Products" section on Admin Center and Admin Home to simplify onboarding and provide a centralized, guided entry point for ServiceNow administrators that surfaces entitled products, entry into product hubs and installation actions, and implementation guidance in a single, unified experience. It replaces fragmented starting points across the platform by providing admins with clear “where do I start” context, enabling them to discover, install, and configure products through a consistent workflow. Admin Home serves as the foundation for product onboarding, autoinstallation, and post-install configuration via Product Hubs, reducing complexity and accelerating time to value for customers.
What's New
Four product tiles are now available:
- AI-Native IT Svc Desk (fka CoreIT)
- Core Business Suite Foundation
- IT Operations Management
- Now Assist Admin
Each tile includes a "View product overview" button to start the implementation journey from Product Hubs.
2. Granular Admin Role
What's New
- Introduced a granular Admin Center admin role to allow controlled access to Admin Center capabilities without granting full system admin privileges
Changed
- Enhanced administrative governance by enabling role‑based delegation specific to Admin Center functionality
Fixed
- Not Applicable
Removed
- Not Applicable
Admin Center & Access Experience
The Admin Center granular role allows organizations to safely extend administrative responsibilities for platform setup, adoption guidance, and configuration workflows—without increasing security risk.
This capability supports large enterprises and regulated environments by aligning administrative access with least‑privilege principles, while preserving a consistent and intuitive Admin Center experience.
N/A