The ServiceNow® Care Team Mobile application is built on the Healthcare Operations Core platform and delivers a native mobile experience that enables hospital care teams—such as nurses, nurse assistants, unit secretaries, and unit managers—to create and view shared support requests for IT, Biomed, Facilities, and Environmental Services departments while on the go.
- Report and track IT, Biomed, Facilities, and Environmental Services requests directly from a mobile device.
- Scan asset tags on IT and medical equipment to access asset records, view history, and initiate repair requests.
- Browse location records for the care team, view active and historical requests, and initiate new requests.
- Capture and attach images to requests to help technicians quickly identify and resolve issues.
- Create Care Team Cases: Submit a request with title, description, and priority from the floor.
- Assign on the go: Pick an assignment group and an active member for cases and tasks.
- Complete tasks in FSM Mobile: Update status and notes, finish smart assessments, and close tasks.
- Scan assets: Scan IT and medical equipment tags to view history and start repair requests.
- Role-based home screens: Ready-made user criteria for Biomed, EVS, Facilities, and HCIT.
New Features
- Care Team Task fulfillment in FSM Mobile: Care team agents can view, update, and complete Care Team Tasks, including attached smart assessments, in FSM Mobile. Status, notes, and assessment results sync back to the desktop task.
- Create Care Team Case: Care team members can create a Care Team Case from mobile with a title, description, and priority, all required.
Enhanced
- Care Team Case Assignment and Edit actions: The case record screen now has an Assignment action, shown only while the case is unassigned, and an Edit action covering 8 case fields.
- Care Team Task Assignment action: "Assign task" is renamed "Assignment" and now sets both assignment group and assignee.
- Both Assignment actions: The assignee must be an active member of the selected group, and the server rejects anyone else.
- Role-based user criteria for FSM Mobile icons: Six out-of-box user criteria records control home-screen icon visibility for the Biomed, EVS, Facilities, HCIT, catch-all, and base care team agent roles.
The Care Team Mobile application is dependent on the Healthcare Operations Core application.
Permissions and roles:
Role required to install the application: Administrator (admin)