Brazil Patch 1, Brazil, Australia Patch 7, Australia Patch 1, Australia, Zurich Patch 13, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama
Integration
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with Virtual Agent and live agents directly from within the Slack messaging app.
- Enables end users to engage with Virtual Agent and live agents from within the Slack messaging app.
- Update users by sending timely notifications of requests and changes to ServiceNow data.
- Fixed
- Feedback ingestion and persistence issues on the user analysis table
- Show Me Everything functionality to respect the disableShowMeEverything flag
- Date-time control UI blocking, fixed display issues for sources
- Initial bot installation messages not being removed after server responses
Not applicable for this application version.
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Glide Virtual Agent (com.glide.cs.chatbot)
- Role required: external_app_install_admin or va_admin