0
2.2.2
Australia Patch 4, Australia Patch 3, Australia Patch 2, Australia Patch 1, Australia, Zurich Patch 11, Zurich Patch 10, Zurich Patch 9, Zurich Patch 8, Zurich Patch 7, Zurich Patch 4, Yokohama Patch 11
Generative AI
Now Assist for Order Management leverages generative AI and ServiceNow’s intelligent workflows to streamline complex order management processes.
Designed for enterprises managing high-volume orders, this solution reduces manual intervention, accelerates resolution times, and improves customer satisfaction.
- Manage order operations: Automate the intake process for order case creation from the Business Portal.
- Manage invoice operations: Automate the intake and resolution of invoice cases from the Business Portal.
- Summarization for Order Management AI agent: Empower order agents and fulfillment agents with instant order summaries that drive faster action.
- Manage return operations: RMA AI agent.
- Assist Order Management AI agent: Accelerate order capture and turnaround by providing quick actions in one place.
Changed:
- The Manage Invoice Operations subflow now runs as the user who initiates the session.
- The subflow has been assigned the interaction_Agent and sn_csm_invoice.writer roles to maintain its ability to update work notes and create interaction-related records.
Required plugins and products:
- Now Assist for Platform (com.sn.now.platform)
- Manage Order Operations (com.sn_ord_ops_aias)
- Summarization for Order Management (com.sn_ord_sum_skill)
- Manage Invoice Operations (com.sn_inv_ops_aias)
- Assist Order Management AI Agent(com.sn_order_cap_aias)
- Customer Service RMA AI Agents(com.sn_csm_rma_case_aias)