Brazil Patch 1, Brazil, Australia Patch 7, Australia Patch 6, Australia Patch 5, Australia Patch 3, Australia Patch 1
Generative AI
Adds ServiceNow Otto for Telecom Service Operations Management. ServiceNow Otto provides summarization and assist skills within service operations workflows, which help operations teams triage issues faster.
- GenAI skills in the TSOM operations workspace
- Summarization of incidents, alarms, and case activity
- Suggested next steps and related records to support triage
There are no specific features on agentic AI part added to TSOM as part of this release
Not applicable for this application version.
nowassist-for-platform-advanced— ServiceNow AI Platform entitlement, Advanced tierapp-telco-gen-ai— Telecom generative AI content