0
2.0.2
Australia Patch 3, Australia Patch 1
Generative AI
Adds ServiceNow generative AI to Telecom Service Operations Management. It embeds GenAI summarization and assist skills into the service operations workflow to speed triage and reduce time-to-understanding for operations teams.
- GenAI skills embedded in the TSOM operations workspace
- Summarization of incidents, alarms, and case activity
- AI-generated context to accelerate operations triage
Maintenance release — dependency updates only; no new customer-facing functionality in this version.
nowassist-for-platform-advanced— ServiceNow AI platform entitlement, Advanced tierapp-telco-gen-ai— Telco GenAI content