ScreenMeet is remote support built directly into ServiceNow, not bolted onto it. Technicians launch sessions, access tools and view session data inside Service Operations Workspace, CSM/FSM Configurable Workspace, HRSD, Agent Workspace or the Classic UI, with session details and device telemetry flowing automatically into the incident or case record.
Every session also feeds ScreenMeet AI. AI Summarization writes structured resolution notes back into the ServiceNow record automatically, building the data foundation that strengthens Now Assist and your knowledge base. From that same foundation, ScreenMeet AI can discover incident context, analyze it against past resolutions to build a diagnostic and remediation plan, and document the outcome, with a technician approving every step before AI executes anything.
ScreenMeet is built for enterprise scale. Authentication and RBAC runs through ServiceNow, and session data is stored in-platform to adhere with your compliance and data governance requirements. ScreenMeet supports SOC2, ISO27001 and GDPR compliance, with geo-fencing available for data sovereignty needs.
Learn more at screenmeet.com.
- Native to ServiceNow: Runs inside Service Operations Workspace, CSM/FSM Configurable Workspace, Agent Workspace and the Classic UI, with no separate application and one-click launch from any workflow.
- AI Summarization: Automatically writes structured resolution notes into the incident or case record, saving technicians manual note-taking and building the AI data foundation for Now Assist and your knowledge base.
- Agentic remote support: AI discovers incident context, analyzes it against known fixes to build a diagnostic and remediation plan, and documents the outcome, with technician approval required before any step executes.
- Zero Trust authentication: Sessions authenticate through ServiceNow permission sets, and all commands require an authenticated session to run.
- In-platform data storage: Session data, system info, recordings and transferred files are stored within ServiceNow, inheriting its governance and compliance framework rather than living in a separate system.
- Real-time support tools: Voice and video chat, screen share, co-browse and remote desktop takeover, available from any ServiceNow workflow.
- Enterprise-grade compliance: SOC2, ISO27001 and GDPR compliance, with geo-fencing for data sovereignty requirements.