SPM Retail V1 introduces a purpose-built project management application tailored for the retail industry. Retail organizations managing store operations often lack domain-specific tooling that understands their workflows, terminology, and project types — leading to inefficiencies and reliance on generic project management tools. This application addresses that gap by delivering retail-specific content, fields, templates, and playbooks natively within ServiceNow SPM, enabling retail teams to plan and execute store projects with greater speed and consistency.
1. Project templates with tasks: Pre-built project templates with retail-specific tasks covering end-to-end workflows for each store project type, reducing setup time and to ensure no misses.
2. Retail-specific project fields: custom fields for each retail store operations, providing relevant data capture that reflects the unique needs of retail project management.
3. Project playbooks: Step-by-step and stage-gated playbooks tailored to guide retail use cases to help project managers and store teams follow consistent, proven processes from initiation to completion.
4. Supported retail use cases:
- New Store Opening
- Store Closure
- Store Relocation
- Store Refurbishment
- Technology Refresh
New
- Employees can now view and manage their assigned Customer Project tasks directly from their slate dashboard.
- The new widget displays all project tasks assigned to or owned by the logged-in user displaying task status, due date, project, location, and priority.
- Employees can work on widget to view, update, and track their tasks without navigating away from their dashboard.
Fixed
- Out-of-box retail Playbook checklist tasks were locked to the system admins assignment and failed to update when project manager changes.
- Checklist task ownership is with project manager assignments, enabling proper delegation and task completion by project manager/owner.
Customer Project Management (Plugin Id: com.snc.project_management_v3)
SPM Enterprice-Wide Deployment (Plugin Id: com.snc.spm_ewd)
Project Workspace (Plugin Id: com.snc.project_workspace)
Business Location (Plugin Id: com.snc.business_location)
PPM Standard (Plugin Id: com.snc.financial_planning_pmo)