0
10.0.6
Australia, Zurich, Yokohama, Xanadu Patch 10, Xanadu
Standalone Application
The ServiceNow® Legal Request Management application, included with Legal Service Delivery, provides a structured legal intake process through configurable forms and workflows, driven by the centralized self-service Employee Center. The solution helps identify, assess, and route requests to legal team members on behalf of the business, ensuring that all parties remain informed throughout the process.
- Configurable intake forms for different types of legal workflow requests.
- Automated routing is based on defined rules and SLAs.
- Legal Knowledge Base for employees looking for common legal help and policies, and for the legal department to ensure standard legal processes are being followed.
- Reports and dashboards to monitor and track legal demand and service delivery trends.
- Out-of-the-box taxonomy is included with the Employee Center.
- Integration with cloud document storage services like Box, OneDrive, Google Drive, and iManage to store and link legal request documents.
- Catalog Builder for the creation and deployment of simple legal intake forms and routing rules.
- New
- Changed
- Fixed
- Installing the Legal Request Management plugin no longer changes the visibility and scope settings of the workspace view.
- The start date picker in Third Party Contract and Non disclosure agreement requests now correctly compare with the user’s local date and time, allowing users to select the next day’s date without receiving an error message.
- Removed
Legal Request Management is the core application of Legal Service Delivery.
Permissions and roles:
Role required to install the app: System admin (admin)
Required plugins:
- Workspace Core (com.workspace_core)
- Planned Task_v2 (com.snc.planned_task_v2)
Required apps:
- Employee Center - 33.0.3 (sn_ex_sp)
Optional applications:
- Employee Center 23.0.5 (com.snc.employee_center)
- Employee experience taxonomy 22.0.3 (com.snc.emp_content_taxonomy)
- Employee Center Pro 23.0.2 (com.snc.employee_center_pro)