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9.0.3
Australia Patch 1, Australia, Zurich Patch 3, Zurich, Yokohama Patch 6, Yokohama, Xanadu Patch 4, Xanadu Patch 2
Standalone Application
ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximize the power of the AI Platform for business transformation. Impact provides customers with the support and expertise they need to get to value fast. This app is required for the Main Impact Store application.
This app includes foundational code needed for:
- User Management
- Instance to IDI connection
- Data Sync and Data Migration
What's New Starting July 9th
- Enabling customers on the Impact Guided package to independently access and complete on-demand Accelerators (specifically the Staffing & Roles Review and the AI Governance Maturity Assessment) without needing to schedule an expert-led squad engagement. With the June release, on-demand Accelerators were surfaced to non-Guided customers. The July release closes the gap by updating the Impact Store Application and Impact Delivery Instance catalog UIs, backend fetch/filter logic, and modal flows so Guided customers can discover, initiate, and complete these Accelerators at their own pace, producing structured downloadable outputs.
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