Gain insight, analyze trends, and drill down into the details of legal operations from the Legal Executive Dashboard. The application uses ServiceNow Performance Analytics and is included with a full Legal Service Delivery license.
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Provides insights into legal operations, allowing you to plan your resources, assess the effectiveness of legal services automation, and make decisions aligned with organizational objectives and business outcomes.
- Key metrics for General Counsel:
- Insights into total requests and matters for the current year, with breakdown by geography, practice area, and requesting department.
- Backlog of open requests and matters with aging.
- Average time to resolve different types of requests and matters.
- Key metrics specific to Practice Areas:
- Contracts: Open backlog by deal size and aging, average time to close contract requests.
- Privacy and Compliance: SLA compliance, average time to close different request types.
- Digital Forensics: breakdown of requested activities; backlog of requested activities with aging, average time to close by activities.
- New
- Changed
- Language pack related enhancements.
- Fixed
- Removed
Not applicable for this application version.
Permissions and roles:
Role required to install the app: System admin (admin)
Required plugins:
- Performance Analytics (com.snc.pa)
Required apps:
- Legal Request Management (sn_lg_ops)
Optional Plugins
- Performance Analytics - Premium (com.snc.pa.premium)
Optional applications:
- Legal Matter Management (sn_lg_ops_matter)
- Legal Simple Contracts (sn_lg_contracts)
- Legal Digital Forensics (sn_lg_forensics)
- Legal Investigations (sn_lg_investigate)
- Servicenow Legal Contracts (sn_lg_cnt)