0
1.0.4
Australia, Zurich, Yokohama
Standalone Application
Provide a secure, guided playbook experience on the ServiceNow Business Portal that enables B2B customers to create invoice‑related cases. The app supports streamlined invoice case creation through self‑service, helping customers submit and manage invoice issues efficiently while reducing manual effort.
- Create invoice cases using a guided, step‑by‑step playbook experience
- Access invoice case creation through direct Business Portal navigation
- Edit invoice quantities, shipping locations, and dates based on dispute scope
- Minimize data entry with prefilled invoice information
- View and track invoice cases after submission
Fixed:
- The Enter Details section was blank on invoice case creation, preventing customers from completing the form. The fields now display correctly.
- Modified security access for declarative actions to ensure declarative actions require customer access.
Required plugins and products:
- Invoice case self service (com.sn_invoice_case_ss)
- Playbook for Customer Service Management (com.sn_csm_playbook)