The ServiceNow® Care Team Work Management application is built on the Healthcare Operations Core platform and enables hospital care teams—such as nurses, unit coordinators, and department leads—to create, assign, and track structured work plans that support operational workflows across care teams. Care teams can monitor the progress of work plan requests and tasks through the CSM/FSM Configurable Workspace or the Care Team Portal, ensuring visibility and accountability from initiation to completion.
- Create work plans for care teams that enable them to digitize operational processes.
- Use the CSM/FSM Configurable Workspace or Care Team Portal to monitor progress made on all care team work plan requests and tasks.
Fixed
- Care Team Tasks generated by orchestration playbooks now create a work order and appear in the Tasks list on their parent Care Team Case.
- Playbook-generated Care Team Tasks now follow the same lifecycle as portal-created tasks, so care team members can progress them without an administrator dispatching them first.
- Requestor Organization is now set by default on playbook-created Care Team Cases and appears on the Care Team Case activity form.
- Care Team Task assignment group options now filter correctly by provider organization.
- Data access: Stronger access controls on care team data served to the portal.
The Care Team Work Management application is dependent on the Healthcare Operations Core application.
Permissions and roles:
Role required to install the application: Administrator (admin)