Brazil, Australia, Zurich Patch 6, Zurich, Yokohama
Standalone Application
ServiceNow® Workplace Visitor Management enables employees to seamlessly register guests expected at the workplace and allows organizations to manage safe and secure check-in procedures. Once visitors are registered, automate tasks such as communications, badge printing, and paperwork required prior to their scheduled arrival.
The workplace teams and office receptionists can easily monitor a visitor's arrival status with real-time dashboards. Tasks and approvals are automatically generated to initiate building access, grant Wi-Fi access, add a parking space, link to an existing room reservation, or include any other requirements for their scheduled arrival.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
Important notice
Workplace Visitor Management v2.0.0 and later introduce a new visitor management experience with breaking changes. Review the impact on your current configuration and user experience before upgrading.
What's new:
- Receptionist Dashboard – New dedicated page to manage the complete visitor flow from a single interface.
- Host Portal – Employees can now view, update, or cancel visits directly from the portal.
- Secure Visitor Portal – Visitors complete pre-visit steps and access visit details through a dedicated portal experience.
- Dynamic Check-In Flows – Condition-based visitor check-in workflows enable flexible, dynamic processes.
- Workplace Concierge AI – Automates visit creation and management directly from email, calendar invites, and ServiceNow Otto.
What's changed:
- Location Model Migration – Product now uses Workplace locations instead of CMN locations.
- Register Guest Page – Record producer replaced with new requirements configuration model.
- Visit Requirements Engine – Centralized check-in configuration through a unified Visit Requirements model with dynamic, condition-based settings.
- Kiosk Self-Registration – Record producer replaced with the new requirements configuration.
- Kiosk User Experience – Self-registration now displays multi-field forms instead of single-question-per-page flow.
- Easily register and manage visitors with required information, guidance, and automated communications.
- Enable front-desk staff to manage the full visitor experience from a centralized receptionist page.
- Empower employees to create, update, and track visits through a dedicated host experience.
- Provide visitors with a secure self-service portal to complete pre-visit tasks and access visit details.
- Deliver a seamless on-site check-in and check-out experience via kiosk with badge printing and QR code support when the Workplace Services Kiosk application is installed.
- Configure dynamic, condition-based visitor flows, including custom questions, policies, and badge templates.
- Automate visit creation and management using the Workplace Concierge AI agent across email, calendar, and chat when the Workplace Concierge and AI Agents for Workplace Service Delivery applications are installed.
- Gain insights with dashboards and reporting.
- New
- None
- Changed
- Set a custom filter on the location field while creating a visitor.
- Fixed
- Empty rows could be displayed when the display field differs.
- Bulk import (Excel/CSV) failed with an error on mandatory requirement fields.
- Adding visitors via bulk import to an already confirmed visit resulted in the registrations remaining stuck in the draft state.
- An error was displayed when trying to download the CSV/Excel template on the Visitor Details page.
- Multi-day visits used the session time zone over the time zone set for the visiting location.
- In some cases, visitor registrations were not created for the arrival and departure days for all-day and multi-day registrations.
- The receptionist was not redirected to the receptiondesk-page after creating a new visit.
- Policies were not displayed in the email for internal users.
- Visit times were not formatted according to the user’s locale setting.
- A check-in notification could be triggered when an update occurs while the state is checked in.
- In some cases, visitor registrations were displayed with the wrong date in the host experience.
- It was possible to change the state of a past visit in draft.
- An error was displayed when the receptionist tried to undo a checkout action.
- The visitor portal could display an incorrect date and time.
- Improvements for BC-time zone support.
- Performance improvements.
- Security fixes.
- Removed
- None
Not applicable for this application version.
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.
- In order to relate visitor registrations, Workplace Reservation Management and/or Workplace Calendar Synchronization are required.