Serenity is a recognized leader in EHS ServiceNow software solutions. We take pride in offering a ready-to-use, AI-powered EHS platform that empowers organizations to simplify and optimize their EHS processes within the ServiceNow ecosystem. Our platform is designed to streamline operations, proactively address risks, and enhance workplace safety.
At Serenity, we envision a world where every organization, regardless of its size or industry, can achieve the highest standards of safety, compliance, and operational excellence. We believe that by providing intuitive and robust EHS solutions, we can contribute to a safer, healthier, and more sustainable future for businesses and communities alike.
Serenity-Core serves as the foundational backbone for the Serenity product suite, a collection of ready-to-use, AI-powered Environmental, Health, and Safety (EHS) applications, including:
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EHS Incident: For effective incident management and resolution.
- Investigation and Action Management: Efficiently conduct investigations and manage resulting actions.
- Inspection & Audit: Streamlining inspection and audit processes with precision.
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Operational Risk: Identifying, assessing, and mitigating operational risks.
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Operational Compliance: Ensuring continuous compliance with evolving regulations.
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Occupational Health: Promoting employee well-being and health management.
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Serenity AI Co-Pilot: Harnessing the power of artificial intelligence to enhance EHS operations.
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Permit Management: Manage permit details and schedule reoccurring compliance activities related to permits.
We are at the forefront of EHS technology, continuously innovating to provide our customers with the best tools to meet their evolving needs.
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Simplicity: Our user-centric design ensures that our solutions are easy to implement and use, reducing the learning curve for your teams.
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Compliance: We keep you up-to-date with the latest regulations and standards, helping you maintain a strong compliance posture.
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Safety: We are passionate about safety. Our solutions are built to create a culture of safety within your organization.
- Configuration: We understand that every organization is unique. Our solutions are highly configurable to fit your specific requirements.
Investigations:
- Investigate incidents and issues.
- Create investigation plans.
- Compile evidence for review.
- Perform root cause analysis.
- Issue findings and actions for future prevention
Findings Management:
- Track and manage findings from incidents and inspections.
- Assign corrective actions.
- Monitor progress and completion.
- Report on findings.
- Identify areas for improvement.
Corrective and Preventive Actions Management:
- Track and manage corrective and preventive actions.
- Assign actions.
- Monitor progress and completion.
- Report on actions.
- Identify areas for improvement.
Risk Assessments:
- Evaluate and quantify risks and hazards.
- Assess severity and likelihood.
- Rate the effectiveness of controls.
- Facilitate informed decision-making.
- Cultivate a safer and more compliant work environment.
Operational Compliance:
- Ensure adherence to industry regulations and standards.
- Automate compliance checks and reporting.
- Maintain a complete audit trail for compliance activities.
- Generate compliance reports and documentation.
- Facilitate timely responses to compliance violations.
- Streamline compliance communication and collaboration.
- Monitor compliance KPIs and performance metrics.
What's New
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Scheduling Overhaul
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The schedule management experience has been significantly redesigned.
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View and manage schedules from a centralized list view, with improved filtering and search tools.
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Existing schedules can now be renamed, paused, rescheduled, as well as modifying their scope of entities.
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Trigger scheduled tasks on demand without waiting for the next cycle.
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Entity selection during schedule creation now defaults to active entities, supports non-column search, and offers better list layout controls.
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Centralized Risk Assessment Schedule Page
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All risk assessment schedules are now accessible from a single, centralized page, making it easier to manage and monitor schedules across templates.
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Internationalization & Translation Support
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Comprehensive translation support has been added across the platform covering the home page, risk center, investigations, compliance center, calendar, settings, activity streams, findings and corrections, record pages, form modals, and more.
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PDF Enhancements
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You can now preview the report output of a risk assessment before generating the final document.
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Dashboard & Reporting Improvements
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Dashboard filters are now reusable across reports.
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Materials Table
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A materials table has been added to the settings page.
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Dynamic Establishment Filter
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Establishments can now be filtered dynamically across relevant views, and the homepage "My Establishments" widget correctly shows only active establishments.
Improvements
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Breadcrumb navigation is now more stable across all pages.
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The default schedule form view has been updated for a cleaner administrative experience.
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Form modals can now redirect users to a newly created record upon submission.
Bug Fixes
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Fixed an issue where adding or removing categories and factors on an Investigation in Workspace did not respect ACL permissions.
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Resolved data loss when overriding a risk control record.
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Fixed additional categories on incident details losing their reference table value.
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The Submit button on new operational compliance activities no longer becomes inactive after updating start and end dates.
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The compose comment box on activity pages has been restored.
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Emoji response types now render correctly in PDF exports.
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The report template selector modal now closes properly when an error occurs.
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Resolved a cross-scope error when toggling Entity in the Inspections report designer.
Requires Yokohama release of ServiceNow or newer.
Refer to documentation for the required list of necessary plugin dependencies.
Other Requirements:Refer to the documentation, "Scoped Application Installation and Configuration Guide - Core v8.6.pdf" for additional steps required to fully enable all Serenity - Core's features.