Inmorphis GenAI Accelerator is a ServiceNow application that helps organizations assess their readiness to adopt Generative AI capabilities by evaluating the quality and suitability of their ServiceNow data.
The application supports readiness assessments across ITSM and CSM use cases. It evaluates key data parameters including data volume, completeness, text quality, consistency, duplicate or irrelevant data, and freshness to calculate a Data Readiness Score (DRS) and determine readiness levels based on defined benchmarks.
The assessment helps organizations identify data quality gaps, prioritize areas for improvement, and make informed decisions before implementing Generative AI capabilities. The application also provides assessment tracking, readiness findings, dashboards, and automated reporting.
In addition to data readiness assessment, the application can optionally provide AI-powered recommendations to identify suitable AI agents and Generative AI use cases based on the organization's available data and assessment results.
Key Features Data Readiness Assessment
The Inmorphis GenAI Accelerator is a ServiceNow application designed to evaluate the quality and readiness of enterprise data for Generative AI use cases.
The application supports readiness assessments for both:
- IT Service Management (ITSM)
- Customer Service Management (CSM)
GenAI Use Case Readiness
For ITSM and CSM data, the accelerator evaluates readiness for relevant Generative AI capabilities and use cases, including:
- Resolution Notes Generation
- Knowledge Article Generation
- Summarization
Data Parameters
Data readiness is evaluated across key data quality parameters, including:
- Data Volume
- Data Completeness
- Text Quality
- Data Consistency
- Duplicate or Irrelevant Data
- Data Freshness
Rating Criteria
Data readiness is categorized based on defined benchmarks and is rated as:
- Excellent
- Good
- Fair
- Poor
Data Readiness Score (DRS)
The Data Readiness Score (DRS) is calculated by combining the weighted scores of all evaluated data parameters, providing an overall measure of how ready the organization's data is for Generative AI use cases.
Assessment Tracking and Reporting
The application provides enhanced capabilities to:
- Track assessment runs and results
- Capture readiness findings
- Monitor readiness metrics through dashboards
- Generate automated readiness reports
Optional AI Recommendations
In addition to assessing data readiness, the accelerator can optionally provide AI-powered recommendations for suitable AI agents and use cases based on the organization's available data and assessment results.
This helps organizations identify potential opportunities where their data is best positioned to support Generative AI capabilities.