0
3.0.1
Australia
Standalone Application
A set of capabilities used to manage customer-facing communications and resolution processes for common issues.
A set of capabilities used to manage customer-facing communications and resolution processes for common issues.
New: Enhanced major case creation to support consistent case types across related cases. Key actions include creating major cases with the same case type as the original, ensuring child cases inherit the major case's type.
Required plugins and products:
Customer Service( com.sn_customerservice)
Task Communications Management (com.snc.task_communication_management)
Required Store Applications:
Targeted Communications(com.sn_publications)