0
4.1.0
Australia
Standalone Application
A set of capabilities used to manage customer-facing communications and resolution processes for common issues.
A set of capabilities used to manage customer-facing communications and resolution processes for common issues.
Changed: Internal code updates with no impact to existing functionality or user-facing behavior.
Fixed: Defect fix - When a Major Case is accepted via the "Approve Major Case Candidate" UI action, the suggested child cases (SMCs — cases whose suggested_major_case points at the candidate) were not being promoted (linked as children) to the major case.
Required plugins and products:
Customer Service( com.sn_customerservice)
Task Communications Management (com.snc.task_communication_management)
Required Store Applications:
Targeted Communications(com.sn_publications)