Brazil Patch 1, Brazil, Australia Patch 7, Australia Patch 6, Australia Patch 4
Generative AI
ServiceNow Otto for AI Risk and Compliance consists of generative AI (Gen AI) and agentic AI features that improve productivity, team coordination, and overall efficiency when using AI Control Tower.
- Issue summarization: Use this generative AI skill to analyze issue records, including the description, activity log, and remediation tasks, and generate a concise summary that captures the essential information.
- Recommendation of similar control objectives: Use the control objective rationalization skill to identify redundant or overlapping control objectives.
- Risk assessment summarization: Use this generative AI skill to generate risk assessment summaries from inherent, residual, and target risks and control effectiveness data. These summaries highlight key factors and relevant comments, helping assessors and approvers gain actionable insights.
- Common control objective creation: Use this generative AI skill to create a common control objective by summarizing duplicate control objectives from the rationalization process.
- Report a GRC issue: Use this AI agent in the Employee Center to report issues through a guided conversational experience. The agent helps structure issue details and recommends relevant controls, entities, and policies based on the input provided. This helps ensure that the issue is well-defined and enriched with contextual information before submission.
- New
- Implemented platform directive to support mixed AI native SKU support
- Upgraded NowLLM to Gemma model for improved performance.
Not applicable for this application version.
The following components must be installed and configured:
- AI Control tower for enterprise AI foundation needs to be installed.
- GRC: Risk Management Workspace and GRC: Compliance Management Workspace (version 21.x or later)
- AI search enabled on the instance
- Generative AI skills and agentic workflows activated through AI Admin Hub or AI Agent Studio.