0
1.1.4
Australia Patch 3, Australia Patch 1
Generative AI
Transform Mapping Assist drastically reduces the time and effort required to define and maintain transform mapping rules. By leveraging AI, it automatically generates transform line records and aligns provider and consumer values, accelerating onboarding and reducing errors.
- Automated Mapping – Uses AI to generate transform line records from provider and consumer systems.
- Error Reduction – Minimizes tedious and error-prone manual mapping.
- Choice Alignment – Automatically maps choice values to ensure consistent workflows.
- Faster Onboarding – Reduces administrator workload and accelerates partner/customer integration.
- Knowledge Assistant – Provides support for the users how to solve service exchange specific questions.
- New
- Added a new Knowledge Assist experience: admins and agents can now ask questions about Service Exchange directly from the Now Assist panel and get answers grounded in official documentation and support content, with source links included.
- Answers are scoped to your currently installed app version and limited to information you're permitted to access in your instance, the assistant never fabricates information outside of what's documented.
- No manual dependencies.