0
5.2.0
Australia, Zurich, Yokohama
Standalone Application
Business Location enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, and dealerships. In addition to supporting customers, business locations can also support other service organizations.
The Service Organization application provides the following capabilities:
- Model the complete organizational structure involved in customer service.
- Model both company-owned and third-party organizations.
- Support business locations in their daily operations.
- Provide customer support from business locations by modeling staff personas who can:
- Resolve customer issues.
- Report issues on behalf of customers.
- Facilitate inter-organization support.
- Track the installed base at business locations for enhanced support.
- Manage the lifecycle of business locations from setup to closure.
New
- None
Changed
- Renamed Service Model Foundation entities to improve clarity and maintain consistency across the platform. Please refer to ServiceNow Documentation for the label changes. Eg: "Service Organization" is renamed to "Organization Core", "Service Organization Criteria" is renamed to "Organization Criteria".
Fixed
- None
Removed
- None
Required Plugins
- Customer Service Base Extension Entities (com.snc.cs_base_extension)
- Service Organization (sn_service_org)
- CSM Contributor User (sn_contributor)
- UI Components for Customer Portals (sn_ciwf_ui_cmpnt)