Brazil Patch 1, Brazil, Australia Patch 7, Australia Patch 5, Australia Patch 4, Australia Patch 3, Australia Patch 1, Australia, Zurich Patch 13, Zurich Patch 12, Zurich Patch 11, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3, Yokohama Patch 1, Yokohama
Generative AI
ServiceNow Otto for Enterprise Architecture delivers key generative AI functionality for Enterprise Architecture.
This is a dependent plugin for the Enterprise Architecture Advanced and Enterprise Architecture Prime plugins.
- Business application insights - Summarizes business applications (BA) and provides insights about the BA
- ADR doc summarization and actions - Summarizes, shortens, or elaborates architectural decision records (ADR) with ServiceNow Otto
- Generate enterprise architecture diagram - Generates diagrams for business applications hierarchy in Enterprise Modeling and Visualization and summarizes them with AI Agents
- Diagram change analysis - Compares diagram versions and generates natural language summaries of changes
- Create Business process diagram from images
- Refine text in form fields - Provides options to elaborate or shorten text in the description or reasoning fields in forms in Enterprise Architecture Workspace
- Contextual insights for business applications - Generates concise and actionable insights on business applications from the summary. The business application insights are context-aware, that is the summary automatically includes relevant information from the specific page where you generate the insights.
- Generate insights for dashboard widgets - Queries and analyzes data from Enterprise Architecture Workspace dashboard widgets using the conversational interface provided by AI Data Explorer ServiceNow Otto skill.
- Enterprise Architecture query agent — Ask natural language questions about your enterprise architecture portfolio directly from Enterprise Architecture Workspace. The agent retrieves and analyzes information across business applications, business capabilities, value streams, TRM standards, and information objects, and suggests related questions to help you explore further.
- Generate a business process map (BPM) diagram from an image — Upload an image of a process diagram and automatically generate a native, editable BPM diagram in Enterprise Architecture Workspace. The Create diagram from image skill identifies shapes, pools, lanes, gateways, and connections, and maps recognized shapes to existing records in your instance where matches are found.
New:
- Analyze how configuration items, such as databases, servers, and storage devices, affect application services, business applications, and business capabilities by using the Enterprise Architecture query agent.
- Added support for Gemma 4, a ServiceNow-hosted open-weight model available through Now LLM Service, for ServiceNow Otto for Enterprise Architecture skills.
- Configure the Business application insights skill in AI Admin Hub to generate insights automatically or only on request. With automatic insights, the business application record page and the application rationalization bubble chart side panel show insights as soon as they open.
Not applicable for this application version.
- Required plugins and products
- ServiceNow Otto for Platform (v13.1.0)
- Enterprise Architecture Workspace (v10.1.3)