Provides a single workspace for AI administrators to activate, configure, and manage generative AI skills and agentic AI capabilities across ITSM, CSM, HR, and other ServiceNow domains.
Delivers a conversational administration experience that enables AI administrators to configure AI settings, manage guardrail controls, and deploy AI solutions through a natural language interface, including direct navigation from chat to configuration pages without switching consoles.
Surfaces personalized, instance-specific recommendations (CTAs) that guide admins toward high-value AI setup actions based on their unique instance state.
Provides embedded analytics visible directly from the home page, enabling administrators to observe usage and adoption of recently activated AI solutions.
Identifies automation opportunities by analyzing incident and case data to recommend where AI agents can drive the most impact, with a direct path to implementation and ROI surfaced per opportunity.
Enables discovery, prioritization, and generation of AI agents directly from surfaced automation opportunities with human-in-the-loop review before any deployment.
Delivers in-context, AI-assisted help for AI administrators, drawing on ServiceNow documentation and training resources to answer questions at the point of need.
Provides centralized access to all relevant AI applications and settings, reducing the navigation complexity of the current multi-console experience.
Includes a guided onboarding experience to orient new administrators and accelerate time to first AI solution deployed in production.
Surfaces a comprehensive AI asset inventory, providing administrators with a single view of all agents, skills, agentic workflows, topics, knowledge graphs, and other AI assets across their instance, including active/inactive status for each asset type.
Provides an AI Readiness Assessment capability that enables organizations to validate AI readiness, execute assessments on demand or on a schedule, view historical results, and interact with the assessment process conversationally.