0
3.4.11
Australia, Zurich Patch 6, Zurich, Yokohama, Xanadu
Integration
ServiceNow® Workplace Calendar Synchronization ensures employees are kept up to date with room reservations across their enterprise calendar provider to eliminate potential conflicts. The application enables you to configure and sync workplace items, requests and reservations with common enterprise calendar providers and ServiceNow® Workplace Reservation Management.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
- Show availability of rooms in both Workplace Reservation Management and enterprise calendar providers (Current release only supports Microsoft Exchange Online, Microsoft Exchange On-Premises, and Google Calendar. Hybrid Exchange environments are not supported).
- View reservations created or updated in Workplace Reservation Management as invitations in the employees' calendar provider and add attendees.
- Manage spaces and use existing reporting tools to understand demand directly from the Workplace Reservation Management application.
- New
- None
- Changed
- None
- Fixed
- Reservations with similar Exchange event IDs, e.g., a caption that differs by a single letter, could be ignored.
- In certain conditions, the original reservation is cancelled and a new one is created when changing the location of a reservation.
- Updating the start or end date/time of a reservation created from Outlook could create a parent case in the "Incomplete" state.
- Creating an all-day reservation with office hours could set the all-day flag to false after Exchange confirms the reservation.
- The reservation state could be moved to error after updating the date/time for reservations containing attendees and services.
- The reservation was not removed from the resource calendar when it required approval but lacked approvers.
- Unnecessary events were triggered when cancelling an expired reservation.
- Removed
- None
- Workplace Core (sn_wsd_core) plugin must be installed.
- Workplace Reservation Management plugin must be installed.
- The System Admin (admin) role is required to install the application
- In order to synchronize with Exchange Online, you must install Exchange Online Spoke.
- In order to synchronize with Exchange On-premises, you must install Exchange Server Spoke.
- In order to synchronize with Google Calendar, you must install Google Calendar Spoke.
- In order to retrieve external guests, the Workplace Visitor Management application must be installed.
- The following calendar providers are supported:
- Microsoft Exchange Online
- Microsoft Exchange On-premises
- Google Calendar
- The following calendar providers or configurations are not supported:
- Hybrid configuration with Microsoft Exchange Server and Microsoft Exchange Online