Brazil, Australia, Zurich Patch 6, Zurich, Yokohama
Integration
ServiceNow® Workplace Calendar Synchronization ensures employees are kept up to date with room reservations across their enterprise calendar provider to eliminate potential conflicts. The application enables you to configure and sync workplace items, requests and reservations with common enterprise calendar providers and ServiceNow® Workplace Reservation Management.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
- Show availability of rooms in both Workplace Reservation Management and enterprise calendar providers (Current release only supports Microsoft Exchange Online, Microsoft Exchange On-Premises, and Google Calendar. Hybrid Exchange environments are not supported).
- View reservations created or updated in Workplace Reservation Management as invitations in the employees' calendar provider and add attendees.
- Manage spaces and use existing reporting tools to understand demand directly from the Workplace Reservation Management application.
- New
- Administrators can use a new system property to choose whether outbound calendar updates to Microsoft Exchange (create, update, and delete) run immediately or in the background. Key steps now run immediately rather than waiting in a background queue, while background processing runs at a higher priority. The default is immediate.
- Calendar subscriptions for a space are now deactivated automatically when certain details of that space change.
- Synchronize recurring reservations containing multiple locations.
- Changed
- None
- Fixed
- Not all occurrences are retrieved from Exchange Online when a series runs beyond the documented 5-year limit.
- Instance Scan check "Calendar Provider Configurations Check" reported a permanent false-positive redirect URL finding on certain instances.
- Clean-up blockers could get canceled for all-day reservations when created from Google.
- The reservation and related blocker meetings could be cancelled after a callback from Google.
- Multiple subscriptions could be created after clicking Activate multiple times.
- In some cases, the blocker reservation could be stuck in a draft state after services were added to a confirmed reservation.
- In some cases, the cleanup blocker could be rejected for all-day reservations with services.
- The delete event was not triggered during auto-cancellation when synchronizing with Google.
- Removed
- None
Not applicable for this application version.
- Workplace Core (sn_wsd_core) plugin must be installed.
- Workplace Reservation Management plugin must be installed.
- The System Admin (admin) role is required to install the application
- In order to synchronize with Exchange Online, you must install Exchange Online Spoke.
- In order to synchronize with Exchange On-premises, you must install Exchange Server Spoke.
- In order to synchronize with Google Calendar, you must install Google Calendar Spoke.
- In order to retrieve external guests, the Workplace Visitor Management application must be installed.
- The following calendar providers are supported:
- Microsoft Exchange Online
- Microsoft Exchange On-premises
- Google Calendar
- The following calendar providers or configurations are not supported:
- Hybrid configuration with Microsoft Exchange Server and Microsoft Exchange Online