Service Graph Connector for Observability - Dynatrace SaaS is designed for the Dynatrace SaaS (3rd‑generation) platform and leverages DQL-based APIs and the modern Grail architecture to import data from Dynatrace into the Configuration Management Database (CMDB).
The Service Graph Connector for Observability - Dynatrace SaaS imports the following data from Dynatrace to the ServiceNow CMDB:
- Hosts
- Processes
- Services
- Frontends
A service map is created by mapping the relationships among various applications, application services, and infrastructure elements.
Note: If you're in a Dynatrace-managed (self‑hosted) or legacy SaaS environment, you should use the Service Graph Connector for Observability - Dynatrace.
- Accurately classifies Dynatrace data into the Applications, Application Services, and Servers CI classes.
- Automatically builds and maintains service maps and relationships across CIs, enabling accurate topology visibility and downstream impact analysis.
- Helps correlate Dynatrace events to the correct CIs in the CMDB, delivering context-rich insights that enable accurate incident routing.
- New
- The Dynatrace entities that are to be imported are configured using segment, replacing management zone filtering from the Classic connector.
- CIs that aren't observed by Dynatrace within a configurable staleness threshold are automatically retired.
- The classic connector migration cleanup script can be used to retire stale process CIs created by the Dynatrace Classic connector.
- Front-end entities are now mapped to their dependent services, improving service topology visibility in ServiceNow.
- Changed
- Process CI names are aligned with ServiceNow Discovery conventions for MSSQL, NGINX, Apache, IIS, and WebSphere.
- WebSphere process CIs include cell and node attributes, improving reconciliation accuracy against Discovery data.
- Containerized processes are filtered out by default to reduce duplicate Application CIs.
- Path separator and formatting inconsistencies in Windows process paths are normalized, reducing duplicate Application CIs.
Required plugins and products:
- Integration Commons for CMDB (from ServiceNow Store)
- CMDB CI Class Model (from ServiceNow Store)
- ITOM Discovery License
- IntegrationHub Data Stream Action
The use of this Service Graph Connector requires a subscription to a Subscription Unit-based IT Operations Management (ITOM) Visibility or ITOM Discovery application. Managed IT Resources (as defined in Section 1.1 of the ServiceNow Subscription Unit Overview - https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-subscription-unit-overview.pdf) created or modified in the CMDB by this Service Graph Connector, but not yet managed by ITOM Visibility or ITOM Discovery, will increase Subscription Unit consumption within that application. Customers should review their current Subscription Unit consumption within ITOM Visibility or ITOM Discovery to ensure available capacity.