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1.5.0
Australia, Zurich, Yokohama, Xanadu
Standalone Application
Individual Life Claims empowers carriers to digitize any individual life benefits claims process end-to-end. Eliminate paper files and update claims in real-time, with the ability to work from anywhere.
Automate the transfer of documents, data, payment, and approval requests with seamless work orchestration. Increase efficiencies and improve customer satisfaction with frictionless experiences.
- Improve customer satisfaction with faster claims resolution and real-time visibility into claim status.
- Increase and accelerate straight-through processing with intelligent automation of claim assignment.
- Eliminate paper files and toggling between disparate systems with a unified digital experience.
- Support for multi-policy claim process with an intuitive workspace to handle all related claims.
- Work from anywhere with a virtual claims file and deliver hassle-free audit reports with an end-to-end audit trail.
- Apply AI to claims data to anticipate needs and proactively engage with customers.
- Updated:
- FSO now uses the native CSM Case Type Selector with Agent and User Criteria support, replacing custom extension logic and legacy components to reduce maintenance overhead and standardize case type handling across all user types.
Permissions and roles:
- System administrator (admin) role is needed for the installation