Brazil Patch 1, Brazil, Australia Patch 7, Australia Patch 6, Australia Patch 5, Australia Patch 4, Australia Patch 3, Australia Patch 1, Australia, Zurich Patch 13, Zurich Patch 12, Zurich Patch 11, Zurich Patch 10, Zurich Patch 9, Zurich Patch 8, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 13, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 3
Generative AI
With the ServiceNow Otto for Hardware Asset Management (HAM) application, asset managers and inventory users can streamline and automate the process of sourcing and repair of hardware assets by using AI agents included in the agentic workflows, and generate hardware asset analysis summaries using generative AI.
The ServiceNow Otto for Hardware Asset Management (HAM) application contains agentic workflows and generative AI skills that help automate:
- Sourcing, transfer, and procurement of assets upon request
- Hardware asset repair process
- Hardware asset analysis
Updates in this version:
- Fixed issues in mixed AI Native SKU scenarios
- Improved compatibility with third-party LLM models including Gemma
Not applicable for this application version.
Required plugins or store apps:
- Hardware Asset Management Professional (com.snc.hamp) - 16.0.1
- AI Agents for ITAM (com.sn_itam_aia) - 5.1.0