With the Now Assist for Hardware Asset Management (HAM) application, asset managers and inventory users can streamline and automate the process of sourcing and repair of hardware assets by using AI agents included in the agentic workflows, and generate hardware asset analysis summaries using generative AI.
The Now Assist for Hardware Asset Management (HAM) application contains agentic workflows and generative AI skills that help automate:
- Sourcing, transfer, and procurement of assets upon request
- Hardware asset repair process
- Hardware asset analysis
Asset Summary Text Formatting — Fixed text display issues in asset summaries on on-premises instances to ensure consistent, readable formatting across all deployment types
Change Request Visibility — Resolved an issue where change requests were not appearing in asset summaries, giving you complete visibility into all asset-related changes
Required plugins or store apps:
- Hardware Asset Management Professional (com.snc.hamp) - 15.0.2
- AI Agents for ITAM (com.sn_itam_aia) - 4.4.0