Brazil Patch 1, Brazil, Australia Patch 7, Australia Patch 6, Australia Patch 5, Australia Patch 4, Australia Patch 3, Australia Patch 1, Australia, Zurich Patch 12, Zurich Patch 8, Zurich Patch 7, Zurich Patch 4, Yokohama Patch 11
Generative AI
ServiceNow Otto for Third-party Risk Management (TPRM) brings generative AI capabilities to streamline and automate risk management processes.
Key features include:
1. Issue summarization: ServiceNow Otto for the TPRM application can analyze a TPRM issue record, including the description, activity log, and remediation tasks, and then generate a concise summary that provides you with the information needed to quickly understand the context of the issue.
2. Issue recommendation: ServiceNow Otto for the TPRM application can quickly review the questions and answers in an assessment and compare them with past issues and their corresponding questions and answers to suggest potential issues.
- Changed
- Updated AI model configuration to support Gemma 4 26B A4B for issue recommendation and summarization skills
- Updated skill configuration prompts for TPRM issue summarization with Now LLM Generic model
- Updated AI asset subscription records to support Mixed AI Native SKU licensing
Not applicable for this application version.
- The following plugins must be installed and active:
- GRC Common GenAI
- Third-party Risk Due Diligence
- Permissions and roles:
- Role required to install the app: System admin (admin)