Brazil
Standalone Application
Appointment Booking lets customers see real appointment windows and book service directly from the Customer or Consumer Service Portal, while technicians and dispatchers can book on a customer's behalf when required. Administrators control what's actually available to book — appointment slots, notification rules, and availability windows — so what customers see reflects what the business can actually deliver.
- Generate work orders and work order tasks automatically from a booked appointment
- Recommend available slots to customers based on task type, location, technician availability, and skills
- Use the same appointment booking calendar across every interface, so availability is consistent whether a customer books through the portal or an agent books on their behalf
- Configure appointment slots by task, location, technician availability, and skills to avoid double-booking and mismatched assignments
New
- Option to enforce agent completion feasibility for 'Arrive by' appointment slots.
Enhanced Arrive by appointments to display only slots where technicians can complete work before the end of the day, helping prevent overbooking past technicians' availability.
Not applicable for this application version.
Field Service Management