Brazil Patch 1, Brazil, Australia Patch 7, Australia Patch 6, Australia Patch 5, Australia Patch 3, Australia Patch 1, Australia, Zurich Patch 13, Zurich Patch 12, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6
Generative AI
Empower sustainability teams to automate data collection, streamline processes, and deliver accurate, auditable reporting at enterprise scale with generative AI in Operational Sustainability Management.
- AI-powered document extraction: Automatically captures sustainability metrics, such as electricity, gas, and water usage, from utility bills and supporting documents.
- Preconfigured metric definitions and mappings: Default metric definitions and mappings speed up implementation and reduce manual effort.
- Metrics integration: Extracted values flow directly into sustainability workflows for tracking, reporting, and compliance.
- DocIntel review integration: A built-in review interface lets users quickly verify and correct extracted values before reporting.
- Audit-ready evidence storage: Uploaded documents are stored securely as supporting evidence for compliance and audits.
- Enterprise scalability: Handles high data volumes consistently and accurately, with minimal manual intervention.
- Scope 3 emissions calculations: ServiceNow Otto creates calculated metric definitions for Scope 3 emissions, reducing manual effort.
New
- AI capabilities are now available in Non - AI Native OSM SKUs.
Not applicable for this application version.
Requirements:
- ServiceNow Otto for Platform and Operational Sustainability Management are installed automatically.
- Generative AI skills and agentic workflows must be activated through AI Admin Hub or Agentic AI Studio.