0
30.0.3
Australia
Standalone Application
Field Service Marketplace (FSM) gives dispatchers and contractor managers a structured way to source, evaluate, and assign work to external providers — without the back-and-forth that slows response times.
Internal teams post work opportunities with defined criteria, contractors receive instant notifications and submit bids directly in the platform, and managers can compare responses and assign work in a single workflow. Bid visibility is controlled, timelines are tracked, and every step from task posting to award is documented.
This enables faster contractor sourcing, reduces coordination gaps, and maintains a clear audit trail, ensuring external work is governed with the same discipline as internal work.
- Work Distribution
Internal contractor managers or dispatchers can push tasks to external contractors and invite them to participate in fulfilling the work. - Bid Submission
Contractors can review available work and submit bids, while internal teams can define bidding criteria and evaluate responses before assigning the task. - Bid Lifecycle Management
Contractors can accept, reject, or withdraw bids, giving flexibility in how work opportunities are managed. - Push Notifications for Work Opportunities
Contractors receive real-time alerts when tasks are available or when updates occur, so response times shrink and work gets assigned faster.
Fixed:
- System properties shipped with the FSM Marketplace app have been updated to require the marketplace_admin role for read and write access. With this change, only users with the
marketplace_adminrole can read and modify these system property values, while system admin and maintenance users retain access as per standard platform behavior. - Corrected Work Order Task state transitions for work orders that are created in bulk through data loader with auto-push configured. Work Order Task state now transitions from Pending Dispatch to Pushed to Marketplace.
FSM Contractor Management