1
1.3.0
Australia, Zurich, Yokohama, Xanadu
Integration
Continuously measure Service Portal experience at the right times – when end-users are using it! Manage and improve experiences with your portal and increase employee productivity.
HappySignals Service Portal IT Experience app is an out-of-the-box integration between ServiceNow ITSM and HappySignals IT Experience Management Platform. It enables IT teams to collect and share high-quality experience data about your Service Portal, so as to identify focus areas and make data-driven changes to improve end-user experience and employee productivity.
FEATURES
- Automate timed in-portal pop-up surveys to collect feedback from end-users while they are using the portal
- Use research-backed surveys to quantify end-user happiness and productivity, and identify reasons why end-users may be unhappy or losing time
- Get actionable experience data to drive decision-making about improving your Service Portal
HappySignals is the leading IT Experience Management™ Platform. It enables Enterprise IT to manage experiences and drive decision-making with experience data, so as to increase employee happiness and productivity. Find out more: https://www.happysignals.com/it-experience-management-platform
- Two in-portal widgets (Call to Action & Survey Pop-up) to automate feedback collection from end-users while they are using the portal
- HappySignals research-backed surveys to measure happiness, lost time, and factors influencing end-user experience with your Service Portal
- Easy configuration for defining the data to be used in the integration
- Instant feedback loop in ServiceNow for IT teams
This release focuses on enhanced tracking and observability of survey responses, along with compatibility updates for the ServiceNow Australia release.
NEW FIELDS
- Source portal - New field to track which Service Portal the feedback response originated from, enabling analytics and reporting per portal
- Survey context - Stores an immutable snapshot of the data passed to HappySignals along with the survey response
MENU ITEMS
- Script-based settings menu - New application menu item providing access to script-based configuration options for administrators
IMPROVEMENTS
- Dynamic app version fetching - Integration now dynamically retrieves the application version instead of using hardcoded values, ensuring version information stays accurate across updates
AUSTRALIA RELEASE COMPATIBILITY
- Widget utils wrapper - Added wrapper module for widgets to access shared utilities, addressing compatibility requirements for the ServiceNow Australia release
- Cross-scope accesses - Added missing cross-scope privilege records required for proper functionality in the Australia release
SECURITY/ACLS
- Survey context field ACLs - Added granular field-level ACLs for the survey context table to control read/write access to sensitive context data
Service Portal
Other Requirements:HappySignals Platform (eg. https://emea.happysignals.com)