0
14.0.1
Australia Patch 1, Australia, Zurich Patch 8, Zurich Patch 7
Standalone Application
Automation Center integrates islands of automation and delivers centralized management of cross-enterprise automation across multiple vendors in a single workspace.
Automation Center enables Now Platform owners, admins, solution architects, process analysts, and developers to view real-time metrics and analytics to understand automation performance vs. business goals, time and cost savings realized, active automations, automation pipeline, and operational health.
Because the Automation Center runs on the Now Platform that IT Service Ops runs on, it is uniquely capable of preventing automation failures through the Change Management process. This maximizes uptime and value across multiple vendors by creating CMDB CIs for every robot and bot process with dependency mapping to business applications.
Automation Center 11.0.1 is pre-integrated and works out of the box with:
- ServiceNow Process Mining and Service Catalog for automation discovery
- RPA Hub for automation executions
- ServiceNow Flows, sub-flows and Actions for automation executions
- Connection Manager to seamlessly integrate third party sources to track automation execution jobs
- Integration Hub data on the Automation Center dashboard
- Go-live checklist for Automation Request, for accountability, ownership, and visibility in moving Automations to Production
- Migration Accelerator to view insights into UiPath and Blue Prism automation seamlessly along with one-click migration from UiPath and Blue Prism automation to ServiceNow RPA automation
- Accelerate in creating AI Agents from Automation Request
- Introducing AI-powered Automation Explorer for easy and quick management of all automations like RPA, Flows, Sub Flow, catalog items and other automations within ServiceNow
- A single workspace for all automation stakeholders to manage the end-to-end automation life cycle from request to ongoing execution health across multiple vendors.
- Central repository of automation candidates from multiple sources.
- Workspace to manage tasks to move requests and candidates from intake to publishing as executions.
- Summarized view of performance and KPIs of active automations and automation pipeline on a single Overview dashboard.
- Executions Dashboard to monitor RPA job executions, incidents, and changes with targeted contextual insights to take actions on and prevent automation failures with proactive change management powered by CMDB CIs.
- Value Dashboard to track business goals and automations benefits.
- Out-of-the-box support for ServiceNow Process Mining and Service Catalog for automation discovery.
- Out-of-the-box support for ServiceNow RPA Hub and ServiceNow flows
- Pre-tested with UiPath RPA via ServiceNow spokes.
- Kanban double-layered board for automation request and tasks to effortlessly view, prioritize, and manage intake requests and tasks.
- Integration with Document Intelligence execution data to show details on graphs on Automation Center.
- Introducing Source type and Source mapping to accurately define, categorize and track integrated applications.
- Action Center: A repository of actions that are triggered to diagnose, troubleshoot, remediate, mitigate and take ad-hoc actions on ServiceNow and other third-party automations. It allows Automation center to be a one platform to manage and monitor all automations in your landscape.
- Request Type: A new field "Request Type" is introduced in Automation Request, to categorize based on Automation, Action or Review request.
- Ability to add more than one automations to an Automation request
- Ability to determine cost and time saved based on ServiceNow RPA queues
- Ability to filter Kanban cards based on "Request Type"
- Enabled domain separation for Automation Center
- My request view:- Configuration update to view created requests from Service Catalog.
- Ability to track production move activities from within Automation Request with the help of Go-Live checklist in the contextual side-panel
- Ability to migrate UiPath automation to ServiceNow Automations with a single-click along with viewing insights of cost and time saved and percentage conversion of automations.
- Ability to migrate Blue Prism and UiPath automations to generate reports and migrate them directly to the ServiceNow RPA Hub.
- Introducing AI-powered Automation Explorer for easy and quick management of all automations like RPA, Flows, Sub Flow, catalog items and other automations within ServiceNow
Automation Explorer enables you to scan your ServiceNow instance and discover relevant automations based on a targeted query using natural language. You can filter by automation type, execution time period, and application scope, then onboard high-value automations directly to Automation Center for ROI tracking.
For full access to this feature, ensure that Now Assist for Automation Center is installed and that the Saving Estimator skill is activated.
For setup and detailed procedure, see the Automation Center documentation.
System Requirements
Required plugins and products
- Zurich Patch 8
- Australia Patch 1
Dependencies
- CMDB CI Class Model (1.83.0)