0
3.5.0
Australia, Zurich Patch 6, Zurich, Yokohama, Xanadu
Standalone Application
ServiceNow® Workplace Reservation Management allows employees to search, reserve, modify and check-in reservations for any workspace from an omnichannel self-service interface. Employees can reserve a desk, conference room, equipment, or a parking space based on availability. Employees can add invitees, workplaces services or amenities to their reservation request. The application provides quick reservations by allowing employees to set-up recurring events, create single or multi-day reservations, or even schedule multi-location reservations and request room configurations.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
- Reserve any workspace including desks, conference rooms, collaboration spaces or parking spaces from any device.
- Quickly view workspaces on your company’s floor map using an intuitive map legend color to identify reserved, available, and non-available spaces.
- Easily add invitees to your reservation, assign them to a space, notify them and track their acceptance status.
- Easily create hybrid meetings, share the link with the attendees, and retrieve the link to the recording when available.
- Add services or requests to reservations and manage multi-dimensional activities such as events, conferences, training, and customer visits.
- Workplace managers can import space administration tables, define reservable and non-reservable spaces, and track reservations.
- Control employees’ location visibility when someone is searching for them or searching for a space near them. When using Native Mobile, the privacy settings apply for all spaces in the reservation.
- Create open and restricted neighborhoods and assign employees to them. Allow employees to reserve spaces in eligible neighborhoods or search, browse or navigate using the location directory.
- New
- None
- Changed
- Improve performance of reservation search page
- Fixed
- Reservations created through Outlook and conflicted with an existing reservation could be indicated as cancelled
- The reservation search could show the previously selected floor when switching between reservable modules
- Past reservations now display consistently in a user's reservation history
- Extra services configured with a record producer now retain the values entered before the reservation is submitted
- Changing reservable modules with different max days in the future could result in employees who cannot select a day in the future
- In some cases, the recurring score was not calculated correctly when a conflict exists in the middle of a planned series
- Previously selected date was displayed when reloading the page, while the map was loading
- It was not possible to reserve space on the Workplace Kiosk using certain date and time formats
- A conflicted reservation could move to a confirmed state after updating the reservation without any changes
- Extra-services handling in the Outlook add-in behaved inconsistently when changing date, time, location, or the all-day setting
- The "To Time" field would not reflect the correct timing when all day is required for a reservable module
- Search result counts were displayed incorrectly after changing the floor
- Push notifications were not sent to attendees when a group reservation got cancelled
- Microsoft Exchange login prompt was not displayed, as required, when using the NowMobile application while reserving spaces
- Min and max duration were not always correctly available within conversational experiences
- Availability checks on department, neighborhood, and more were not always available within conversational experiences
- Employees with Australia/Melbourne timezone and specific date formats could book spaces for future dates via the location directory on NowMobile
- Blocker reservations could get stuck in awaiting approval when approvals were required
- Several design enhancements for recurring reservations, using the Outlook add-in, filter button alignment, and more
- Quick actions and the status badge on the Waitlist Summary page now align correctly on mobile for Confirmed and Queued states
- The right-hand chevron is now visible in the Schedule view of Make a Reservation on mobile browsers
- The reservation page schedule view displayed the date and time in the correct format
- General accessibility improvements for screen readers and other areas
- Improvements to translations when adding attendees, creating a recurring series, selecting the reservable module, and more
- Improvements to translations to the Event Planner in Workplace Central
- Improvements to support ATF tests
- Removed
- None
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.
- To request and deliver extra services, Workplace Case Management is required.
- Workplace Case Management is required to request flexible services as part of a reservation.
- Workplace Visitor Management is required to invite external visitors as part of a reservation.
- Workplace Indoor Mapping is required to view the floor maps.
- Workplace Concierge and Workplace Service Delivery for Mobile are required to use the workplace reservation suggestions and In-office preferences.
- Workplace Now Assist for WSD is required to use the Reservation AI agents
- In order to synchronize with Microsoft Teams, the Microsoft Teams Spoke and Microsoft Teams Communications spoke must be installed.
- In order to synchronize with Zoom, the Zoom Spoke must be installed.
- In order to get attendee availability, the Microsoft Exchange Online Spoke must be installed
- In order to manage favorite places, and see the space details, Employee Center must be installed.
- In order to use neighborhoods, Workplace Space Management is required and must be installed.
- In order to print the delivery reports, Document Templates is required and must be installed.
- For reserving spaces using the kiosk, the Workplace Service Kiosk is required.
- For using the Outlook add-in, Workplace Calendar Synchronization is required and configured for Microsoft Exchange Online.