Brazil, Australia, Zurich Patch 6, Zurich, Yokohama
Standalone Application
ServiceNow® Workplace Reservation Management allows employees to search, reserve, modify and check-in reservations for any workspace from an omnichannel self-service interface. Employees can reserve a desk, conference room, equipment, or a parking space based on availability. Employees can add invitees, workplaces services or amenities to their reservation request. The application provides quick reservations by allowing employees to set-up recurring events, create single or multi-day reservations, or even schedule multi-location reservations and request room configurations.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
- Reserve any workspace including desks, conference rooms, collaboration spaces or parking spaces from any device.
- Quickly view workspaces on your company’s floor map using an intuitive map legend color to identify reserved, available, and non-available spaces.
- Easily add invitees to your reservation, assign them to a space, notify them and track their acceptance status.
- Easily create hybrid meetings, share the link with the attendees, and retrieve the link to the recording when available.
- Add services or requests to reservations and manage multi-dimensional activities such as events, conferences, training, and customer visits.
- Workplace managers can import space administration tables, define reservable and non-reservable spaces, and track reservations.
- Control employees’ location visibility when someone is searching for them or searching for a space near them. When using Native Mobile, the privacy settings apply for all spaces in the reservation.
- Create open and restricted neighborhoods and assign employees to them. Allow employees to reserve spaces in eligible neighborhoods or search, browse or navigate using the location directory.
- New
- Create recurring reservations containing multiple spaces.
- Changed
- Employees can see the option to subscribe to the waitlist when the search did not return any results.
- Sync configurations, used when synchronizing spaces, will be deactivated if critical space information is changed.
- Improved experience of switching to another buildings when two or more buildings are closed to eachother.
- Improvements to the time selector when searching for a space or editing an existing reservation.
- A new UI page has been introduced for logging in to the Outlook add-in.
- Fixed
- Waitlist entries were not resolved when a space used a reservable quantity to limit its capacity for reservation.
- An incorrect building could be set for a reservation within a multi-building group reservation when updating a space.
- It was unable to search for a space near a reservation using the shared email.
- An incorrect pattern could be displayed when selecting a custom recurring option with a monthly frequency.
- The costs for service items changed after submitting the reservation.
- External visitors were only added to the first occurrence of a multi-location recurring reservation.
- The Recurrence dialog could fail to save updated selected days when editing a custom weekly recurrence.
- The sync state could be incorrect after resolving a conflict, preventing the reservation from being synchronized, or result in an error as synchronization was not required.
- The "notify Invitee for recurring rsv PL” notification was not sent to invitees of a recurring reservation.
- Recurring/multi-day reservations would send duplicate confirmation emails per occurrence to external visitor invitees instead of a single consolidated email.
- The reservation start and end times would reset when the date is changed.
- The start time was not reset when a past time was set.
- Editing a reservation with a start time in the past could display a JavaScript error.
- Waitlist entry was not allocated when updating a reservation.
- iCalendar attachments (iCal, ics) were not generated and included in the email for invitees of recurring reservations.
- A recurring reservation imported from an iCalendar file (ics) did not display the correct pattern.
- Reservations that cross daylight saving time could display incorrect start and end times.
- The Space Details card did not show the correct reason for the blocked space.
- The Confirm button should stay visible when the browser is zoomed in.
- The selected-items bar and the mobile drawer could overlap with the Employee Center side menu.
- Newly added invites did not receive a notification when they were added to an existing recurring reservation
- Certain flows could not be opened in Flow Designer.
- Including a mandatory checkbox as an additional field did not prevent the reservation from being created.
- The extra services dropdown could be visible while scheduling a recurring reservation in the Outlook add-in.
- General UI improvements for when using the Outlook add-in.
- The maximum number of days for the multi-day option was positioned incorrectly on the reservable module form.
- The reservation summary text could be longer than the field allowed, flowing over and overlapping other fields.
- Resolved several values in the location hierarchy that were not translated.
- Several values during the creation of a recurring reservation were not translated when using Français.
- Resolved several translation issues in the search page when using Japanese.
- General enhancements to support translations for fields (like start and end) and messages.
- Enhanced support for Audio Visual Support when adding additional services to a reservation and creating a recurring reservation.
- Addressed accessibility feedback when using the tree-picker and sort-by field.
- The Escape (ESC) key did not close the “Add recurrence” model on the search page.
- Added ARAI attribute for the invitee checkbox.
- Improved the schedule view to show grayed-out times, unavailable rooms and hours demarcated clearer.
- Performance improvements.
- Security fixes.
- Removed
- None
Not applicable for this application version.
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.
- To request and deliver extra services, Workplace Case Management is required.
- Workplace Case Management is required to request flexible services as part of a reservation.
- Workplace Visitor Management is required to invite external visitors as part of a reservation.
- Workplace Indoor Mapping is required to view the floor maps.
- Workplace Concierge and Workplace Service Delivery for Mobile are required to use the workplace reservation suggestions and In-office preferences.
- Workplace Now Assist for WSD is required to use the Reservation AI agents
- In order to synchronize with Microsoft Teams, the Microsoft Teams Spoke and Microsoft Teams Communications spoke must be installed.
- In order to synchronize with Zoom, the Zoom Spoke must be installed.
- In order to get attendee availability, the Microsoft Exchange Online Spoke must be installed
- In order to manage favorite places, and see the space details, Employee Center must be installed.
- In order to use neighborhoods, Workplace Space Management is required and must be installed.
- In order to print the delivery reports, Document Templates is required and must be installed.
- For reserving spaces using the kiosk, the Workplace Service Kiosk is required.
- For using the Outlook add-in, Workplace Calendar Synchronization is required and configured for Microsoft Exchange Online.