0
13.2.7
Australia Patch 5, Australia, Zurich Patch 12, Zurich, Yokohama Patch 4, Yokohama
Standalone Application
The ServiceNow Accounts Payable Invoice Processing application helps automate the end-to-end process from invoice ingestion through purchase order matching, exception resolution, and approval. Maintain visibility into the process to identify bottlenecks and reduce risk.
- Invoice processing workflow with automated purchase order matching
- Identify invoice exceptions and enable collaboration for expedited resolution
- Configurable rejection modes, conditional scoping, and automated audit trails deliver a more precise and automated exception management experience within APO.
- Leverage Service Level Management to track and measure SLAs for continual process improvement
- Approval workflows
- ERP integration error handling workflow
- Support distribution sets to automate the cost allocation based on the distribution set rules.
- Ensures the ERP source is same for all the reference fields when the invoice created using API, Manual and DocIntel process
- AI‑based classification of supplier documents to ensure only valid invoices proceed to processing.
- Automated tax calculation and validation via integration with external tax engines.
- Exception definitions were expanded to include configurable rejection modes and a condition builder
- Automatically flags invoices from unregistered sender email addresses as "Unverified Sender Source" exceptions, letting AP teams resolve them directly
- A new Jurisdiction table included to capture tax jurisdiction, type, and authority information
Fixed critical defects and addressed reported bugs to improve system stability and user experience
Not applicable for this application version.
Required plugins and products: The Accounts Payable Invoice Processing (com.sn_ap_apm) application installs the following dependent plugins:
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- Invoice Case Management (sn_ap_cm)
- Accounts Payable Operations integration with Document Intelligence (sn_ap_ic)
- Other plugins and products
- Now Assist for Accounts Payable Operations (sn_ap_gen_ai)
- Permissions and roles: Role required to install the application: System administrator (admin)